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Leading with a score of 2.6, FPT Smart Cloud’s FPT AI Mentor was honored at the Better Choice Awards 2024 held on October 2 at the National Innovation Center (NIC). The award places FPT AI Mentor alongside other renowned brands such as Pavana, Schneider Electric, A2EShip, and Paditech.
FPT Smart Cloud’s FPT AI Mentor won in the category “Innovative Brand Serving Users and Businesses” at the Better Choice Awards. Organized by the National Innovation Center under the Ministry of Planning and Investment, the awards recognize outstanding, breakthrough technology products, services, and solutions that deliver practical value to businesses and consumers alike.
FPT AI Mentor solution of PT Smart Cloud company achieved 2.6 points, the highest in the Top 5 honored solutions.
FPT AI Mentor supports businesses to improve the quality of human resources by the ability to automate and personalize the training process by applying the Adaptive Micro-learning method. FPT AI Mentor promises to be a powerful assistant to accompany all employees, answering all questions related to work, helping employees improve their knowledge and capacity, thereby increasing productivity and operational efficiency for the business.
Having been deployed in many businesses, the FPT AI Mentor solution is highly appreciated by the Organizing Committee for its practical application and the benefits it brings. FPT AI Mentor is built on a huge amount of knowledge generated from business data. Each specialized field (e.g. Finance, Law, Commerce, Management, etc.) requires a high level of accuracy, so the training content must also be rigorous. To solve this problem, FPT Smart Cloud’s engineering team uses two parallel methods: Controlling the reliability of input data to create a standard knowledge base, and combining with industry experts to check and evaluate the content generated by AI. This process includes reviewing the quality, accuracy, reasonableness, and sometimes the ethical aspect, of the answers generated by the AI system. FPT AI Mentor will assess the daily knowledge of employees, personalizing the training content according to the strengths and weaknesses of each individual. The knowledge in the following days will focus on weak parts, combined with the spaced repetition method to maintain solid knowledge. In addition, employees can access knowledge anytime, anywhere thanks to diverse learning content formats such as text, images, audio and short videos, built on corporate knowledge sources.
At the same time, FPT AI Mentor provides a professional reporting system for all levels. For employees, FPT AI Mentor will build a knowledge map based on assessment results, helping employees clearly understand their solid knowledge and knowledge that needs to be improved and propose the most suitable learning path. Managers can quickly grasp the training quality of personnel with summary reports by department and campaign, customized according to the needs of the business.
Since June 2023, Vietnam’s leading drug retail chain FPT Long Chau has applied AI in the pharmacist training process. To date, the FPT AI Mentor training model has been expanded by Long Chau to nearly 7,000 pharmacists. The speed of Long Chau pharmacists responding to customer inquiries has increased significantly, almost immediately after being asked by customers, making Long Chau pharmacists always score points with customers for their professionalism and enthusiastic advice. In the future, FPT Long Chau will have about 10,000 pharmacists regularly studying on this unique platform and the average consulting efficiency of pharmacists will increase by 30%.
Besides Long Chau Pharmacy, FPT AI Mentor is also being deployed for many businesses in diverse industries such as fashion. Because investing in high-quality human resources will certainly bring great and long-term sustainable values to businesses.
Mr. Duong Le Minh Duc (standing 2nd from left to right) – representative of FPT Smart Cloud is holding the prestigious award trophy.
Consistent with the mission of turning every business into a digital enterprise based on creativity and innovation in technology and products, FPT Smart Cloud provides a breakthrough and superior FPT.AI solution ecosystem for more than 3,000 businesses and tens of millions of users, contributing to strongly promoting digital transformation and sustainable development of the country.