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In the wave of operational transformation powered by Artificial Intelligence (AI), the education and training sector has undergone significant advancements, particularly in training high-quality personnel for businesses. In Vietnam, FPT AI Mentor serves as an AI assistant for smart training, optimizing workforce development and already adopted by many major enterprises.
Globally, HR leaders are prioritizing investments in enhancing employees’ professional skills, supplementing their technical knowledge, and guiding them on how to leverage AI for learning and work. This encourages employees to grow their careers and build on their strengths. It is also a long-term strategy for businesses to improve workforce quality in alignment with the demands and trends of the digital age.
In addition to traditional methods and e-learning, AI-powered training solutions are gaining traction among businesses. Built on the FPT GenAI platform as part of FPT Smart Cloud’s GenAI-first strategy, FPT AI Mentor represents the next generation of training solutions, offering numerous advantages and conveniences to learners.
Leveraging cutting-edge Adaptive & Micro Learning models, FPT AI Mentor breaks down knowledge into short, focused lessons to facilitate easy understanding. Its standout feature is adaptability—allowing learners to customize content and pace based on AI analysis of their learning capacity and progress, thereby personalizing training pathways.
FPT AI Mentor’s standout capability is its ability to create knowledge repositories for specific processes or products using Knowledge Graphs. This enables businesses to quickly implement and customize training content. Trained with specialized and enterprise-specific data, the AI ensures reliable and accurate generated content. Once sufficiently trained, FPT AI Mentor builds a robust knowledge base to assist employees in making informed decisions and providing accurate information during customer interactions.
The system features logical reporting and role-based access, enabling managers to monitor and evaluate the training progress of all employees comprehensively. FPT AI Mentor operates on a cloud server, allowing seamless scalability for large, geographically dispersed workforces.
In Vietnam, Long Châu Pharmacy, part of FPT Retail, is a rapidly expanding retail chain. The company has shared its success in deploying FPT AI Mentor to train over 7,000 pharmacists since 2023, likening it to an indispensable “assistant” in workforce development.
Integrated with the Zalo platform, FPT AI Mentor allows pharmacists to learn anywhere through a personalized “question bank” covering knowledge and skills in the pharmaceutical field. Simultaneously, managers or training departments can access detailed reports to track learning progress and make necessary adjustments.
Similarly, K&G Vietnam, a leading retail fashion company with brands such as Aristino, Insidemen, Kandoo, Kwin, and Bizs+, has implemented AI Mentor to professionalize the training of personnel at its Aristino Academy. This initiative aims to develop a high-quality workforce capable of meeting the market’s stringent demands.
By deploying FPT AI Mentor nationwide, K&G Vietnam has saved costs, improved training efficiency, and enhanced employee self-learning. Their commitment to investing in modern technological solutions for workforce training lays a solid foundation for Aristino’s ambition to expand into international markets.
FPT AI Mentor is well-received by retail businesses due to its intelligent, modern features that eliminate traditional barriers to learning, such as time and location constraints. It enables flexibility and proactivity while providing managers with insights into employees’ strengths and weaknesses, facilitating tailored training programs and strategic workforce planning.
AI solutions, in general, are driving significant improvements in workforce quality, boosting productivity, and enhancing business outcomes. Investing in AI-powered tools for workforce development is a no-loss strategy for any business. Consequently, adopting appropriate human resource development strategies will serve as a powerful lever, enabling sustainable growth and creating long-term value for enterprises.
Hai Van.