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Conversation 10.03.2021
Conversation

The chatbot market in 2021: Statistics and trends

Modern users are increasingly looking for 24/24 service to get the fastest support in all daily life activities, from Banking, Finance to Healthcare industry. Because of this need, chatbots powered by Artificial intelligence are becoming popular and chosen by many businesses around the world to solve problems in customer service, especially in the complex situation of Covid-19 pandemic.

Conversation 10.03.2021
Conversation

5 tips for building chatbots in 2021

Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.

Conversation 10.03.2021
Conversation

Breakthrough opportunity for Chatbot in the future

During the double crisis of health and economy, businesses are forced to enhance customer service quality. This is a challenge for businesses, but also an opportunity for chatbot to show its ability and shine.

10.03.2021

5 ways AI is improving Marketing in 2021

Besides product/service quality, customer experience is one of the important factors that determine customer behavior toward businesses. It’s getting more urgent to enhance customer experience, especially in the new normal. Many leading businesses around the world have pioneered adopting Artificial Intelligence AI to improve their interaction with customers during marketing activities.

Conversation 03.03.2021
Conversation

Set up rating and survey feature to assesst quality of chatbots

Rating and surveying quality of chatbots are important features that inform businesses about the satisfaction level of customers when they are supported by chatbots.
In this article I will guide you to set up Rating and Survey feature to evaluate quality of chatbots:

19.02.2021

Deputy Minister Phan Tam: ‘FPT Smart Cloud contributes to the value of Vietnam’

During a visit on Tet holiday at FPT Smart Cloud, Deputy Minister of Information and Communications valued the effort and contribution of FPT’s “newest” member company to the national digital transformation.

Call Center 04.02.2021
Call Center

SeABank maintains customer service during Covid-19 with Virtual Agent for Call Center

Covid-19 pandemic has accelerated digital transformation of businesses, driven them to keep up with problems in services that their customers meet during social distancing. And SeABank is one of the first units in Vietnam’s banking system to deploy FPT.AI Virtual Agent for Call Center, providing seamless experiences to customers, ensuring continuous customer support activities when the Covid-19 situation is confusing.

Conversation 01.02.2021
Conversation

7 potential benefits of Chatbot for SEO

Businesses may all know what the popular uses of chatbots in customer service are. But business owners and marketers do not know that chatbots help improve SEO, increase advertising performance on digital channels, retain customers longer, etc.

Conversation 28.01.2021
Conversation

3 trends of combining Chatbot and Marketing in 2021

2020 is a year full of surprises. Although there will always be factors beyond our control, if the contingency plans are well prepared, the year 2021 could be a booming year. When it comes to business development, the standardization of the new year starts with the trends of combining chatbot and marketing in 2021.

Text to Speech 27.01.2021
Text to Speech

Super fast and free voice creator for movie review

Keeping up with the worldwide trend of technology development, FPT.AI has released many natural-sounding machine voices that become a trend in social media. Currently, on Facebook, Tiktok, Youtube, etc., there is a rising trend of movie review using 5-7 minute clips. The special thing is that the video voiceover is made completely by a voice maker - the voice of FPT.AI’s Ban Mai.