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Conversation 18.01.2021

Building free chatbots for customer service

“It takes months to find a customer and only seconds to lose one”. And what is the fastest way to lose customers? Providing them a bad customer service experience.

Conversation 14.01.2021

The future of Chatbot for B2C businesses

Chatbot has become popular around the world. The chatbot market reached $2.6 billion in 2019 and is estimated to reach $9.4 billion in 2024. Initially, chatbots can only answer basic questions from users. However, the development of AI and the integration of many features into chatbots allow them to perform various tasks at higher levels, helping to improve customer experience in the era of technology.


Banking industry changes business activities to overcome Covid-19 crisis

Covid-19 pandemic is a health crisis, as well as a shock to the global economy. In that situation, banks have to change business activities to strongly go through the difficult period.


AI is forecasted to boost revenue powerfully in the next few years

In the 3rd quarter of 2020, McKinsey released the latest report on AI around the world. The report is worth notice due to a deep understanding of businesses pioneering applying AI to boost revenue and the positive results they have achieved.

Reader 28.12.2020

Enhance business process with OCR

OCR technology has a great impact on how modern businesses operate in document, licence and invoice processing. Whether it is banking, retail or customer identification, OCR delivers outstanding results, completely making paper work as simple as pie.


FPT.AI is the only Artificial Intelligence platform to win the Excellent Digital Platform award

Surpassing dozens of digital platforms, FPT.AI is the only Artificial intelligence platform in top 3 “Excellent Digital Platform” in the National Forum on Developing Vietnamese Digital Enterprise at Vietnam National Convention Center on December 23.

Text to Speech 22.12.2020
Text to Speech

Use cases of natural speech in retail

Artificial Intelligence (AI) has changed the way consumers interact with brands. In particular, speech technology is becoming one of the factors that create differences in modern purchasing experience. Many retail businesses are building competitive advantages by applying natural speech technology to customer service.

Conversation 22.12.2020

AI - the “remedy” for the exhaustion of customer service in 2020

In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.


Insurance: AI solutions and the trend of adoption

Insurance: AI solutions and the trend of adoption

Text to Speech 16.12.2020
Text to Speech

The trend of natural-sounding speech in daily life

Being equipped with the most advanced Speech synthesis, Natural language processing technology, FPT.AI Text to Speech solution has high-quality voices that are chosen and applied by many clients to a variety of fields in daily life, from reading online stories, newspapers, audiobooks to movie voiceover, etc.