Instruction on how to set Auto Mark as Done
When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.
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Mark As Done Template
Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.
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Digitize paper-based processing in 1 second with FPT.AI
FPT.AI Reader with up to 98% of accuracy is providing a solution to identify and extract information on documents for more than 30 large businesses, serving tens of millions of customers in various industries, helping businesses quickly solve data entry problems and digitize customer information.
Besides 30 templates, the FPT.AI Reader platform allows users to create their own information extracting models with any document format.
AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam
Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.
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AI-Powered Chatbots: The Key to Delight Customers
As a growing business, it could be challenging to attract new customers as well as managing and taking care of the expanding customer base. There are many feasible solutions, but where should you start?
The chatbot market in 2021: Statistics and trends
Modern users are increasingly looking for 24/24 service to get the fastest support in all daily life activities, from Banking, Finance to Healthcare industry. Because of this need, chatbots powered by Artificial intelligence are becoming popular and chosen by many businesses around the world to solve problems in customer service, especially in the complex situation of Covid-19 pandemic.
5 tips for building chatbots in 2021
Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.
Breakthrough opportunity for Chatbot in the future
During the double crisis of health and economy, businesses are forced to enhance customer service quality. This is a challenge for businesses, but also an opportunity for chatbot to show its ability and shine.
5 ways AI is improving Marketing in 2021
Besides product/service quality, customer experience is one of the important factors that determine customer behavior toward businesses. It’s getting more urgent to enhance customer experience, especially in the new normal. Many leading businesses around the world have pioneered adopting Artificial Intelligence AI to improve their interaction with customers during marketing activities.
Set up rating and survey feature to assesst quality of chatbots
Rating and surveying quality of chatbots are important features that inform businesses about the satisfaction level of customers when they are supported by chatbots.
In this article I will guide you to set up Rating and Survey feature to evaluate quality of chatbots:
Deputy Minister Phan Tam: ‘FPT Smart Cloud contributes to the value of Vietnam’
During a visit on Tet holiday at FPT Smart Cloud, Deputy Minister of Information and Communications valued the effort and contribution of FPT’s “newest” member company to the national digital transformation.
SeABank maintains customer service during Covid-19 with Virtual Agent for Call Center
Covid-19 pandemic has accelerated digital transformation of businesses, driven them to keep up with problems in services that their customers meet during social distancing. And SeABank is one of the first units in Vietnam’s banking system to deploy FPT.AI Virtual Agent for Call Center, providing seamless experiences to customers, ensuring continuous customer support activities when the Covid-19 situation is confusing.
7 potential benefits of Chatbot for SEO
Businesses may all know what the popular uses of chatbots in customer service are. But business owners and marketers do not know that chatbots help improve SEO, increase advertising performance on digital channels, retain customers longer, etc.
3 trends of combining Chatbot and Marketing in 2021
2020 is a year full of surprises. Although there will always be factors beyond our control, if the contingency plans are well prepared, the year 2021 could be a booming year. When it comes to business development, the standardization of the new year starts with the trends of combining chatbot and marketing in 2021.
Super fast and free voice creator for movie review
Keeping up with the worldwide trend of technology development, FPT.AI has released many natural-sounding machine voices that become a trend in social media. Currently, on Facebook, Tiktok, Youtube, etc., there is a rising trend of movie review using 5-7 minute clips. The special thing is that the video voiceover is made completely by a voice maker - the voice of FPT.AI’s Ban Mai.