AI - the “remedy” for the exhaustion of customer service in 2020
In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.
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Insurance: AI solutions and the trend of adoption
Insurance: AI solutions and the trend of adoption
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Use JSON API card to build a powerful chatbot
You can easily build a smart chatbot with a few simple actions on the artificial intelligence platform FPT.AI Conversation. However, to make chatbots versatile and powerful, you have to integrate them with many add-on features, and JSON API is the most popular and speedily one.
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Instruction on how to use VoiceMaker.fpt.ai
Voicemaker is a platform allowing users to convert text to natural-sounding speech, with many specialized features, and convenience for editing and storage.
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Why financial - banking businesses need chatbots?
Finance - Banking is an industry with a huge customer base. To handle this enormous workload fast and conveniently, businesses in the Finance - banking sector have sharply applied science and technology to operations to simplified and automated work processes. Therefore, since chatbots were developed, they have quickly become popular as they bring benefits to businesses.
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Why e-commerce platforms should have AI Chatbot?
A productive sales assistant can completely change the buying experience, especially when 24 million e-commerce platforms are competing in the market. However, not all businesses are alert enough to build a strong and smart tool for customer service called Virtual Assistant - AI Chatbot.
4 practical applications of Chatbot Marketing in Business
Chatbot marketing đã và đang được đánh giá cao như một công cụ marketing cực kỳ hiệu quả trong việc cải thiện tương tác với khách hàng và thắt chặt mối quan hệ giữa khách hàng và doanh nghiệp.
4 ways chatbot can improve customer experience in Banking and Finance
In the finance - banking industry, chatbot can enhance customer experience when allowing customers to carry out many actions directly through the conversations with it.
Set up chatbot to automatically inbox when customers comment on Facebook Fan Page
According to Facebook’s statistics, Facebook Messenger has 1,3 billion users around the world at this time. Therefore, taking care of customers on Facebook is crucial because anywhere users visit can be a marketplace. Many features have been developed to support chatbot to meet the needs of businesses, including the one to automatically inbox when customers comment on Facebook Fan Page.
OCR – a powerful assistant to automate business operations
In these times, conducting a large number of files/documents to process information is one of the most challenging problems for businesses. Although this work seems simple, it takes a lot of effort, time and money. OCR technology was invented as an impactful assistant to handle documents, creating a revolution in automated operation.
Practical applications of OCR in Insurance
The insurance industry has a large amount of customer information and requires a high standard of data management. However, many insurance companies are still using the traditional system to manage information with the manual data entry method. Insurtech (Insurance Technology) is a wind of change in the approach to insurance business models, especially with Optical Character Recognition technology (OCR).
6 reasons why e-commerce companies need chatbot – Part 1
Chatbot can completely change the buying experience. E-Commerce companies can have a friendly and enthusiastic employee that understands clearly about potential customers in the sales funnel, and that is chatbot – the essential “virtual employee” for every business.
6 reasons why e-commerce companies need chatbot – Part 2
Besides multi-channel marketing strategy, automatic customer engagement and post-purchase experience enhancement, chatbot also shows its value in many other aspects that are in demand of any e-commerce businesses.
DOS and DON’TS in building a Chatbot for business
Many companies are using chatbot as an automated customer service tool. While having advanced technologies, many chatbots cannot fully reach their potentials because of weaknesses in scenario creation.
How Chatbot will help businesses save money?
Chatbot is a popular solution to automate customer service. Enterprises can leverage it to maintain professional communication with customers, as well as reducing costs, saving money and boosting sales.