5 tips for building chatbots in 2021
Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.
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Breakthrough opportunity for Chatbot in the future
During the double crisis of health and economy, businesses are forced to enhance customer service quality. This is a challenge for businesses, but also an opportunity for chatbot to show its ability and shine.
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5 ways AI is improving Marketing in 2021
Besides product/service quality, customer experience is one of the important factors that determine customer behavior toward businesses. It’s getting more urgent to enhance customer experience, especially in the new normal. Many leading businesses around the world have pioneered adopting Artificial Intelligence AI to improve their interaction with customers during marketing activities.
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Set up rating and survey feature to assesst quality of chatbots
Rating and surveying quality of chatbots are important features that inform businesses about the satisfaction level of customers when they are supported by chatbots.
In this article I will guide you to set up Rating and Survey feature to evaluate quality of chatbots:
Deputy Minister Phan Tam: ‘FPT Smart Cloud contributes to the value of Vietnam’
During a visit on Tet holiday at FPT Smart Cloud, Deputy Minister of Information and Communications valued the effort and contribution of FPT’s “newest” member company to the national digital transformation.
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Building free chatbots for customer service
“It takes months to find a customer and only seconds to lose one”. And what is the fastest way to lose customers? Providing them a bad customer service experience.
The future of Chatbot for B2C businesses
Chatbot has become popular around the world. The chatbot market reached $2.6 billion in 2019 and is estimated to reach $9.4 billion in 2024. Initially, chatbots can only answer basic questions from users. However, the development of AI and the integration of many features into chatbots allow them to perform various tasks at higher levels, helping to improve customer experience in the era of technology.
Banking industry changes business activities to overcome Covid-19 crisis
Covid-19 pandemic is a health crisis, as well as a shock to the global economy. In that situation, banks have to change business activities to strongly go through the difficult period.
AI is forecasted to boost revenue powerfully in the next few years
In the 3rd quarter of 2020, McKinsey released the latest report on AI around the world. The report is worth notice due to a deep understanding of businesses pioneering applying AI to boost revenue and the positive results they have achieved.
Enhance business process with OCR
OCR technology has a great impact on how modern businesses operate in document, licence and invoice processing. Whether it is banking, retail or customer identification, OCR delivers outstanding results, completely making paper work as simple as pie.
FPT.AI is the only Artificial Intelligence platform to win the Excellent Digital Platform award
Surpassing dozens of digital platforms, FPT.AI is the only Artificial intelligence platform in top 3 “Excellent Digital Platform” in the National Forum on Developing Vietnamese Digital Enterprise at Vietnam National Convention Center on December 23.
Use cases of natural speech in retail
Artificial Intelligence (AI) has changed the way consumers interact with brands. In particular, speech technology is becoming one of the factors that create differences in modern purchasing experience. Many retail businesses are building competitive advantages by applying natural speech technology to customer service.
AI - the “remedy” for the exhaustion of customer service in 2020
In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.
The trend of natural-sounding speech in daily life
Being equipped with the most advanced Speech synthesis, Natural language processing technology, FPT.AI Text to Speech solution has high-quality voices that are chosen and applied by many clients to a variety of fields in daily life, from reading online stories, newspapers, audiobooks to movie voiceover, etc.