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Reader 29.09.2020
Reader

Apply OCR in the race to digitalization

Manual jobs are experiencing the automation trend, posing an urgent challenge for every business in Industry 4.0. Optical Character Recognition (OCR) is a powerful tool in this situation to continuously and comprehensively keep up with the digital transformation.

Conversation 29.09.2020
Conversation

Email Card - Automated email to supporter

Customer service agents cannot be available 24/7 like chatbot, but chatbot may need support from humans in some situations. Email Card is a new feature that allows chatbot to automatically send emails to human supporters, so they can quickly capture the problem and handle it.

Call Center 25.09.2020
Call Center

Will Virtual Agent take over customer service in the future?

According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.

Call Center 25.09.2020
Call Center

Chatbot and Voicebot: The new generation of smart interactive tools

Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.

Conversation 23.09.2020
Conversation

AI and breakthrough solutions in the Insurance industry

Industry 4.0 brings the Insurance sector a new driving force: Insurtech with Big data, Artificial Intelligence (AI), etc. The development of these technologies creates solutions to optimize business processes, making the integration with technology at the forefront of the insurance industry to cut down ineffective procedures.

Conversation 21.09.2020
Conversation

Chatbot in education – An useful "Virtual Teaching Assistant"

Chatbot is increasingly popular and appearing in various fields, including education. Chatbot accompanies teachers, effectively supports the teaching process, provides a modern and advantageous educational tool that students in the young generation deserve to experience.

Conversation 18.09.2020
Conversation

Why Chatbot needs context?

Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?

Conversation 18.09.2020
Conversation

12 reasons why your chatbot is ineffective

Chatbots are increasingly important in many marketing campaigns. Having outstanding advantages over competitors on the market, Chatbot built on FPT.AI Conversation platform is the choice of many companies and corporations.

Conversation 16.09.2020
Conversation

Dispel 3 prejudices about chatbot

In the era of technology, chatbot is one of the most attractive platforms on the market, and chatbot applications are working in many sectors. If businesses deploy chatbot properly, it will be a powerful assistant that help to operate effectively and lead to outstanding growth.

Conversation 15.09.2020
Conversation

New notification feature on Livesupport

Notification feature is an advantageous feature on Livesupport, helping the customer support team quickly understand the status of their conversations with users.