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FPT AI Chat
Generative AI Chatbot for intelligent engagements and seamless experience
Elevate Customer Experience And Augment Efficiency With AI Chatbot
Automatically resolve tasks
Reduce workloads
Customer satisfaction rate
Natural Conversation
FPT AI Chat is equipped with natural language processing (NLP) capabilities, enabling it to deliver seamless, human-like interactions for a close and intuitive customer communication experience.
Active Learning AI Chatbot
FPT AI Chat self-accumulates knowledge to get smarter and and continually improve its performance over time under supervision by proactively collecting responses from customers and agents.
Enhance Customer Engagement with AI Chatbot
FPT AI Chat can understand contextual conversations and provides flexible, natural, human-like responses. It supports customer service agents by addressing customer inquiries 24/7, enhancing service efficiency, improving conversion rates and reducing operational costs. Companies can improve the response quality of this AI Chatbot by using templates, intents, keywords and entity types to train it.
AI Chatbot Empowers Every Agent
FPT AI Chat enables seamless conversation transfer to agents in specific situations with detailed information and quick response suggestions to increase agent performance as well as tracking and reporting.
In-depth Analysis
AI chatbot automatically generate and analyze customer insights, helping businesses understand and reach customers effectively.
Omni-channel Integration & Management
FPT AI Chat can integrate effortlessly with various popular messaging platforms such as Facebook Messenger, Zalo, Instagram, WhatsApp, Viber, and more. This allows businesses to effectively manage customer relationships while maintaining a strong omnichannel presence.
FPT AI Chat – Create intuitive and meaningful interaction with customers
FPT AI Chat enables automation of operating tasks for customer support in order to create business breakthroughs and improve customer experience.
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Customer Service
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Promotions
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Inquiries
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Customer Survey
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Payment Reminder
FPT AI Chat is equipped with state-of-the-art AI technologies
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Generative AI
Generative AI
FPT AI Chat is a cutting-edge Generative AI chatbot built on a powerful Large Language Model (LLM), trained on vast amounts of human language data. Therefore, it can deeply understand the context, intent and nuances of user input to deliver natural, dynamic and highly personalized responses while seamlessly handling complex queries in real time.
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Natural Language Processing
Natural Language Processing
- FPT AI Chat supports multiple languages, including Vietnamese, English, Japanese, and Indonesian. Natural Language Processing capabilities allows this AI chatbot to understand user intent, context and diverse expressions to deliver accurate and natural responses for users.
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Knowledge Base
Knowledge Base
FPT AI Chat integrates specialized knowledge bases tailored to industries such as Finance – Banking, Insurance, and Retail. This enables the AI chatbot to automatically respond to customer inquiries 24/7.
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Sentiment Analysis
Sentiment Analysis
Sentiment Analysis is also integrated in FPT AI Chat, allowing this AI Chatbot analyze customer emotions during conversations to optimize chatbot scripts and interactions.
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Dialogue Management
Dialogue Management
Equipped with Dialog Management technology, FPT AI Chat ensures providing accurate responses based on the context of the entire conversation.
Applications
FPT AI Chat is widely applicable in various domains, in which 5120 AI chatbots are created and put into use:
