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FPT AI Chat
Generative AI Chatbot for intelligent engagements and seamless experience
Elevate Customer Experience And Augment Efficiency With AI Chatbot
Automatically resolve tasks
Reduce workloads
Customer satisfaction rate
Natural Conversation
FPT AI Chat is capable of recognizing and processing natural language, creating an interactive experience that is close to communicating with humans. With the ability to understand intentions and emotions, AI chatbots provide accurate answers, provide consistent and reliable support, reduce frustration and increase customer satisfaction.
Active Learning AI Chatbot
FPT AI Chat self-accumulates knowledge to get smarter and and continually improve its performance over time under supervision by proactively collecting responses from customers and agents.
Enhance Customer Engagement with AI Chatbot
FPT AI Chat helps businesses proactively approach customers through multiple connected channels such as Website, Facebook, Messenger and Zalo. Based on data on user needs and preferences from customer profiles, order history and browsing behavior, AI chatbot can provide personalized recommendations, suggestions and responses.
AI Chatbot Empowers Every Agent
FPT AI Chat supports consultants to answer customer questions at any time, even after business hours, ensuring customers receive support when needed. AI chatbot can handle many simple requests at the same time, helping businesses save operating costs by not needing to add customer support staff.
In-depth Analysis
AI chatbot automatically generate and analyze customer insights, helping businesses understand and reach customers effectively.
Omni-channel Integration & Management
FPT AI Chat can integrate effortlessly with various popular messaging platforms such as Facebook Messenger, Zalo, Instagram, WhatsApp, Viber, and more. This allows businesses to effectively manage customer relationships while maintaining a strong omnichannel presence.
FPT AI Chat – Create intuitive and meaningful interaction with customers
FPT AI Chat provides businesses with the ability to automate customer support and care to create business breakthroughs. Businesses can train AI chatbots through sample sentences, intents, keywords, and entity types to improve response quality.
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Customer Service
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Promotions
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Inquiries
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Customer Survey
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Payment Reminder
FPT AI Chat is equipped with state-of-the-art AI technologies
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Generative AI
Generative AI
FPT AI Chat is a cutting-edge Generative AI chatbot built on a powerful Large Language Model (LLM), trained on vast amounts of human language data. Therefore, it can deeply understand the context, intent and nuances of user input to deliver natural, dynamic and highly personalized responses.
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Natural Language Processing
Natural Language Processing
Integrating natural language processing technology, FPT AI supports multiple languages, including Vietnamese, English, Japanese, Indonesian, and more. This AI Chatbot can understand users’ intents, contexts and diverse expressions to deliver accurate, natural, and appropriate responses.
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Knowledge Base
Knowledge Base
FPT AI Chat integrates a specialized knowledge base for each industry: Finance – Banking, Insurance, Retail,… and can update the knowledge base when new data arises. Thanks to that, AI Chatbot can automatically answer customer questions 24/7 in a flexible and up-to-date manner.
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Sentiment Analysis
Sentiment Analysis
Sentiment Analysis is also integrated in FPT AI Chat, allowing this AI Chatbot analyze customer emotions during conversations to optimize chatbot scripts and interactions.
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Dialogue Management
Dialogue Management
Integrating Dialogue Management technology, AI Chatbot can respond accurately according to the context of the conversation to create human-like answers. In addition, businesses can also access the history of conversations with customers anytime, anywhere.
FPT AI Chat is widely applied in many industries, with 5120 bots built and put into use.
Recently, FPT.AI was honored as the Best Conversational AI Solution in the category “Conversational AI software” in 2024 with the highest overall score of 9.0, in which the product experience score stood out with a perfect score of 100 points. AI Chatbot on this Conversational AI Platform is highly appreciated for its ability to understand and respond accurately to complex queries, integrate with many messaging platforms, adapt and continuously learn from real-time data, analyze data to make strategic decisions and effectively personalize user experiences.
What is an AI Chatbot?
An AI Chatbot is a program or application designed to interact naturally with users through voice or text. These chatbots aim to answer your questions and only transfer you to a real support agent when necessary.
Advantages of Gen AI Chatbot compared to AI Chatbot?
Gen AI Chatbot is an upgraded version of AI Chatbot, utilizing Generative AI and large language models (LLM). It is trained on vast amounts of natural language data to understand context, intent, and emotional nuances in conversations, providing natural and flexible responses without relying on pre-set scripts.
How can businesses build their own AI chatbot?
Businesses can build an AI chatbot by developing large language models on their own datasets or opting for third-party services to quickly integrate chatbots into their existing operational systems without creating the model themselves.
FAQs about Services AI Chatbot
1. How does an AI Chatbot improve customer service?
AI Chatbots enhance customer service by providing instant and accurate automated responses to frequently asked questions (FAQs). They can handle multiple conversations simultaneously and escalate complex issues to human agents when necessary. This reduces wait times, improves the customer experience, and lowers operational costs for businesses.
2. What role does a sales chatbot play in the sales process?
In sales, AI chatbots can categorize and qualify leads, create personalized offers, and transfer data about high-potential prospects into the CRM system. These virtual assistants can also conduct surveys, such as customer feedback on services, delivery staff attitudes, and post-sales evaluations, allowing businesses to gather valuable insights and listen to customer feedback.
3. How does an AI Chatbot contribute to marketing activities?
Marketing chatbots can proactively initiate conversations with customers, educate them about products and services, collect data on potential customers, and add them to email marketing lists. Additionally, AI chatbots can be deployed on landing pages to increase conversion rates by guiding users through the purchasing process or answering their questions.