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FPT AI Enhance
AI Contact Center Enhancement
FPT AI Enhance – The must-have solution for
intelligent contact center in the digital era
Understand every customer – Improve service quality – Increase agent performance
Capture 100% of customer interactions
Reduce 70% of time for call analysis
Decrease 60% of compliance issues
Auto-Transcript – Information Extraction
Convert the entire conversations from audio to text format for easy analysis and automated information extraction
Flexible Auto Scoring
Design flexible scoring templates based on call scenarios with a variety of criteria that are easy to create and use
Alert Filter
Alert abnormal calls for quality control agents to re-listen and evaluate conversation content.
Report Studio
Provide a comprehensive dashboard & reporting tool to gather insights to understand customers and agents from every interaction in the call center.
Sentiment Analysis
Analyze changes in customer sentiment as well as agent attitude throughout the call to assess customer satisfaction when interacting with the call center agent
FPT.AI powered Extraordinary Experiences Across Industry
FPT AI Enhance possesses outstanding features, enabling the call center to automate quality assessment process and providing in-depth analytics to improve operations
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Flexible Scoring Form
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Auto-Transcript
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Alert Filer
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Sentiment Analysis
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Report Studio
FPT AI Enhance is equipped with advanced AI technologies
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Natural Language Processing 3.0: Process multiple languages such as Vietnamese, English, Japanese, and Indonesian
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Automatic Speech Recognition: The speech recognition technology with the highest accuracy rate in the market
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Knowledge Base: Domain knowledge for each industry including Banking, Finance, Insurance, and Retail
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Sentiment Analysis: Analyze customer sentiment during the conversation to provide the most accurate score based on predetermined criteria