FPT AI Enhance – The must-have solution for intelligent contact center in the digital era
Understand every customer – Improve service quality – Increase agent performance
Capture 100% of customer interactions
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Reduce 70% of time for call analysis
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Decrease 60% of compliance issues
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Auto-Transcript – Information Extraction
Convert the entire conversations from audio to text format for easy analysis and automated information extraction
Flexible Auto Scoring
Design flexible scoring templates based on call scenarios with a variety of criteria that are easy to create and use
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Alert Filter
Alert abnormal calls for quality control agents to re-listen and evaluate conversation content.
Report Studio
Provide a comprehensive dashboard & reporting tool to gather insights to understand customers and agents from every interaction in the call center.
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Sentiment Analysis
Analyze changes in customer sentiment as well as agent attitude throughout the call to assess customer satisfaction when interacting with the call center agent
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FPT.AI powered Extraordinary Experiences Across Industry
FPT AI Enhance possesses outstanding features, enabling the call center to automate quality assessment process and providing in-depth analytics to improve operations
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Flexible Scoring Form
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Auto-Transcript
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Alert Filer
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Sentiment Analysis
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Report Studio
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