AI Agents for Business Internal Operations in Vietnam

Digital transformation is spreading strongly around the world, businesses are increasingly facing pressure to optimize operations, AI Agents have become a workforce that promotes innovation activities from internal processes, demonstrating a strategic role in the transformation of modern businesses.

In particular, FPT AI Agents, the platform for creating “AI Human Resources” of FPT Corporation, has been opening a new era for domestic Vietnamese enterprises with outstanding potential in integrating, operating and developing internal automation solutions, meeting domestic market needs, while competing internationally.

Innovating  internal business operations by implementing AI Agents for business

Businesses around the world have quickly recognized the importance of internal automation to minimize repetitive tasks, minimize errors and optimize resources. AI Agents systems are now widely applied in process automation, helping businesses handle work quickly and accurately. According to reports from McKinsey and Gartner, the application of automation technologies can help businesses reduce internal process processing time by 50% to 80%, while cutting personnel costs by 30% to 50%. Pioneering applications such as JPMorgan Chase’s internal system (reducing 360,000 labor hours annually) or IBM Watson integrated into the internal management system have demonstrated the outstanding effectiveness of AI in improving productivity and business efficiency. These achievements not only open up great cost savings opportunities but also facilitate businesses to make decisions based on accurate and fast data.

In the global context, 2025 marks the time when businesses will be ready to comprehensively transform with the support of AI Agents. In particular, the Vietnamese market – with its strong digital transformation policy, investment in IT infrastructure and human resource development – is becoming a potential place to apply these automation solutions, helping domestic businesses compete in the international arena. In May 2024, FPT became a strategic partner with NVIDIA through a $200 million investment in the development of an AI Factory. At the Tech Day 2024 event, FPT officially launched FPT AI Factory – a set of solutions to support the development of the entire AI process. In this ecosystem, FPT AI Agents is positioned as the core platform that allows the construction and operation of “AI personnel” quickly and flexibly. FPT AI Agents not only “Vietnamizes” the interface and content to suit the local culture but is also built on an advanced technology platform, allowing businesses to quickly deploy and customize according to business requirements. As a result, businesses in Vietnam can achieve flexibility, improve service quality and increase productivity, opening up opportunities to reach the international market.

FPT AI Agents is developed by FPT.AI based on advanced Generative AI technology and large language models (LLM) combined with Deep Learning and Reinforcement Learning. This platform allows businesses to easily create a multilingual AI team (including Vietnamese, English, Indonesian and Japanese) without requiring in-depth programming or technical knowledge. Users only need to interact in natural language to control and communicate with the system, thereby empowering human employees, revolutionizing customer experience and breakthrough business productivity. These technologies help FPT AI Agents not only perform tasks accurately but also automatically learn, update new knowledge, create contextually appropriate responses and remember previous conversations.

Applying FPT AI Agents in internal operations

AI Agents – Optimizing Administrative – Human Resources Operations

The administrative department plays a fundamental role in the operations of every business. From managing records, processing text documents, planning and scheduling, supporting departments to ensure smooth business operations. However, with a huge amount of work, the dependence on manual processes makes administrative work often time-consuming, error-prone and unable to keep up with the pace of modern business development.

The emergence of AI Agents – artificial intelligence assistants – has opened a new turning point in administrative management. In particular, FPT AI Agents can automate repetitive tasks, improve work productivity, reduce administrative workload and optimize operating costs. According to McKinsey’s report, the application of AI Agents in the administrative department reduces 50-70% of manual workload, increases employee productivity by 40%, cuts up to 30% of administrative operating costs, and helps employees focus on strategic and creative tasks.

AI Agents are capable of handling key operational and human resources tasks professionally:

• Document management and automatic text processing: AI Agents can scan and extract information from documents (PDF, Word, images); automatically classify and store documents for easy searching; convert paper documents into digital data with OCR (Optical Character Recognition), reduce document processing time by about 60%, increasing data entry accuracy by 90%. In particular, AI Agents can manage personnel records, helping to track labor contracts, and periodically update social insurance.
• Manage work schedules, meetings and meeting rooms: AI Agents automatically check available schedules and schedule meetings that suit everyone; Send invitations, schedule reminders via email, chatbot or text message; Record meeting minutes, summarize main content. This can help reduce 50% of the time to organize meetings, limit scheduling conflicts between departments
• Optimize reporting and data analysis processes: AI Agents automatically aggregate data from multiple sources, analyze, create reports and suggest improvements, display visual data on dashboards, helping to reduce about 80% of reporting time, increase 45% accuracy in data analysis.
• Smart recruitment process: automatically screen thousands of profiles based on pre-defined criteria, helping to reduce selection time and increase the ability to find suitable candidates, creating an effective recruitment process.
• Internal human resource training: AI Agents have the ability to support businesses in improving the quality of human resources by automating and personalizing the training process through the application of modern learning methods.

In Vietnam, FPT AI Mentor has become a powerful assistant accompanying all employees, answering all questions related to work, helping employees improve their knowledge and abilities, thereby increasing productivity and operational efficiency for the business. FPT AI Mentor will assess employees’ daily knowledge, personalize training content according to each individual’s strengths and weaknesses. Knowledge in the following days will focus on weak areas, combined with the spaced repetition method to maintain solid knowledge. In addition, employees can access knowledge anytime, anywhere thanks to diverse learning content formats such as text, images, audio and short videos, built on corporate knowledge sources. At the same time, FPT AI Mentor provides a professional reporting system for all levels. For employees, FPT AI Mentor will build a knowledge map based on the assessment results, helping employees understand their existing and needed knowledge and propose the most suitable learning path. Managers can quickly grasp the training quality of employees with summary reports by department and campaign, customized according to the needs of the business.

Many businesses applying FPT AI Agents in human resources have recorded a 50% reduction in recruitment time and an increase in productivity of up to 40% thanks to the ability to automate and personalize the training process. Banks and financial institutions have used FPT AI Agents to automate the process of processing invoices, preparing financial reports and reconciling transactions. This helps reduce errors and improve the speed of decision making based on real-time financial reports. Integrating FPT AI Agents into CRM and ERP systems has improved customer information processing, optimized data management and enhanced customer experience through the automation of multi-channel customer care tasks.

AI Agents in the Finance and Accounting Department: Transparent, accurate and fast

The finance and accounting department plays an important role in the operation and sustainable development of the enterprise. However, the large workload, high accuracy requirements along with risks of fraud, errors and cash flow management require businesses to continuously improve to optimize the finance and accounting process. Accounting operations require high accuracy with a large workload. According to PwC’s Report, AI Agents can help businesses reduce 80% of manual work in accounting, increase accuracy up to 99%, and save 30-50% of operating costs.

AI Agents are capable of processing invoices and documents by automatically scanning, extracting and storing information from invoices, contracts and financial documents, helping to reduce errors and increase processing speed by up to 80%. In particular, the system automatically synthesizes data from multiple sources, creates financial reports, real-time revenue and expenditure, supporting the management in decision making. In addition, AI Agents use analytical algorithms to compare transactions with standard samples, provide early warnings of abnormalities and risks, and detect fraud quickly and effectively. Application in the accounting department not only helps reduce operating costs but also increases data accuracy, thereby supporting businesses in making decisions based on updated and accurate information.

• Automate data entry and invoice processing: AI Agents help automatically extract information from invoices & contracts using OCR (Optical Character Recognition) technology; Assign tax codes, automatically account for and check for duplication; Synchronize with accounting & ERP systems for faster processing. This helps reduce accounting data entry time by about 70%, increase accuracy in invoice processing by 95%.
• Financial data analysis and trend forecasting: AI Agents help analyze financial data in real time, predict revenue, costs and market trends to help businesses make strategic decisions and assess financial risks, optimize budgets and allocate capital more effectively. As a result, AI Agents support a 40% increase in accurate cash flow forecasting and a 30% reduction in financial risks thanks to accurate data analysis.
• Fraud Detection and Risk Control: AI Agents help monitor unusual transactions, alert fraud immediately, compare transaction data with financial history to detect discrepancies, ensure compliance with financial standards, and minimize the risk of legal violations.
• Support for automatic financial reporting: AI Agents help automatically synthesize data from ERP & CRM systems, create financial reports according to international standards, help businesses make more accurate decisions and provide intuitive dashboards, helping managers easily monitor finances.

Applying AI Agents to finance – accounting not only helps businesses reduce manual work but also creates transparency, accuracy and speed in operations. With the support of FPT AI Agents, Vietnamese businesses can automate data entry, optimize cash flow, detect fraud and improve the efficiency of financial analysis.

AI Agents in Marketing and Sales: Winning Customers and Boosting Revenue in the Digital Age

In the modern business context, where customers increasingly expect personalized experiences and responsiveness, the sales & marketing department plays a central role in driving revenue and building sustainable customer relationships. However, businesses are still facing many challenges in optimizing internal processes, synchronizing data and improving work performance. These issues not only reduce sales efficiency but also waste resources, increase costs and reduce customer satisfaction.

In response to that need, FPT AI Agents – FPT’s advanced “AI human resources” creation platform – appears as a comprehensive solution, helping to automate sales and marketing processes, increase productivity and improve customer experience from within. FPT AI Agents has outstanding strengths such as multilingual support (Vietnamese, English, Japanese, Indonesian – suitable for domestic and international businesses), quick deployment (building AI Agents in just a few hours, easy integration with CRM, ERP systems), analyzing customer data to create interactions suitable for each subject, helping to personalize customers optimally. In particular, FPT AI Agents ensures information security issues, complies with international standards on data security. With support from the 200 million USD investment with NVIDIA and the FPT AI Factory platform, FPT AI Agents owns a powerful “super infrastructure”, allowing businesses to comprehensively improve sales & marketing performance.

FPT AI Agents is applied to internal sales and marketing operations such as:

• Managing customer data and optimizing CRM systems: Customer management is the core foundation in all sales & marketing activities. However, when data is scattered and not updated promptly, businesses easily lose opportunities to close deals and waste time on manual processing. FPT AI Agents helps automatically import and update data from the AI ​​system that automatically collects information from channels (email, social networks, websites) and updates it into CRM; intelligently classify customers based on behavior, purchase frequency and interaction, AI Agent groups customers to prioritize approach; track customer journey, support sales teams to grasp the status of each customer to develop appropriate strategies.
• Automate sales processes: Traditional sales processes often take a lot of time to schedule appointments, create quotes and track orders. FPT AI Agents helps schedule appointments and automatically remind, ensuring that the sales team does not miss opportunities to approach customers; create quotes and contracts quickly with the AI ​​system that supports creating and sending quotes in a short time; Personalize consulting with product/service suggestions that suit each customer’s needs.
• Support internal marketing campaigns: For a marketing campaign to be highly effective, there needs to be smooth coordination between the marketing and sales teams. FPT AI Agents supports automatic sending of emails and promotional messages with personalized content based on customer behavior; monitor campaign performance with AI Agents’ analysis of email open rates, clicks and conversions, helping the team adjust strategies in a timely manner. At the same time, AI Agents can make consumption trend forecasts from data analysis via social networks and customer behavior to make accurate predictions.
• Train and support new sales staff: Training new staff is time-consuming and costly. FPT AI Agents helps provide documents and automatic instructions, new staff can easily look up sales processes and product information; support direct situation handling, answer questions about products, sales policies immediately and make suggestions for development roadmaps based on work performance, AI suggests appropriate training.

FPT AI Agents not only automates processes but also brings a series of practical benefits, saving 50% of work processing time, increasing 35-40% conversion rate thanks to accurate data and quick response, shortening order closing time, helping revenue grow significantly. Thereby creating innovations in customer experience, supporting customers to make quick decisions.

2025 promises to be an important milestone marking the explosion of AI Agents solutions in businesses. With the global trend and strong development of AI technology, businesses will continue to digitally transform, integrate automation systems to optimize internal operations, thereby enhancing business efficiency and competitiveness. Applying AI Agents in internal operations is not only an inevitable trend of digital transformation but also a breakthrough that helps businesses optimize operations, minimize risks and costs, and improve productivity and employee experience. With FPT AI Agents, businesses in Vietnam can create a modern, flexible and creative working environment, thereby strengthening their competitive position in the domestic and international markets, opening up a sustainable development future in the new era.