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2025 marked a pivotal milestone for FPT.AI, as this “Make in Vietnam” AI platform achieved strong growth in scale and technological capability, while also solidifying its presence on the regional and global AI map.
From expanding to more than 200 global customers in 15 countries and serving over 20 million end users, to the rapid proliferation of AI Agents, 2025 is the year AI truly transitions from a “visionary concept” into an essential technology embedded in enterprise operations. Let’s revisit some notable highlights of FPT.AI in 2025.
Proven technological excellence through key products, solutions, and strategic projects
Developing more than 70 language models deployed in real-world applications, addressing industry-specific challenges, and processing more than 1.111 trillion tokens.
FPT Smart Cloud GenAI Product Center has researched, trained, and integrated more than 70 large language models into real-world products. These models have processed 169 million requests, utilizing 1.111 trillion tokens to solve complex, industry-specific inquiries.
10,220 active AI agents in business operations
An ecosystem of 10,220 AI Agents has been deployed to help enterprises automate customer service, sales, internal operations, and data analytics. Each AI Agent functions as a dedicated “digital workforce,” operating tirelessly 24/7 across multiple channels.
FPT AI Mentor expands its footprint in the Japanese market
Mishima Kosan Co., Ltd., a leading Japanese manufacturing enterprise, has partnered with FPT to integrate AI into its corporate training. The FPT AI Mentor solution enables Mishima Kosan to standardize training programs, shorten skill-upgrading cycles, and support employees in a multilingual working environment. This strategic collaboration has significantly strengthened FPT.AI’s presence across more than 15 countries worldwide.
Currently, over 50,000 employees are trained each month through FPT AI Mentor.
FPT AI eKYC processed 75 million identity verifications, digitalizing customer onboarding for banks, fintech companies, and insurance firms with high accuracy, speed, and strict compliance with biometric anti-spoofing and security standards.
FPT AI Read processed more than 12 million documents.
By processing 12 million documents, FPT AI Read enables enterprises to eliminate manual data entry, rapidly reading and extracting information from contracts, records, invoices, and other business documents with high precision.
FPT AI Enhance quality-checked (QC) over 70 million customer service calls, enabling enterprises to monitor customer service quality at scale, detect errors, identify improvement opportunities, and ensure compliance with standardized scripts and tone of voice.
Launch of 03 new products and solutions
2025 was a particularly productive year for the FPT.AI product development team, marked by the introduction of three new solutions with outstanding capabilities:
- FPT AI Voice Agents empower enterprises to build AI-powered contact center teams. These Voice Agents are capable of handling up to 50 million calls per month, equivalent to a large-scale call center, operating 24/7 without human resource constraints. As a result, businesses can automate up to 70% of call center workloads, allowing human agents to focus on complex cases, improve customer experience, and reduce operating costs.
- FPT AI Adjust – AI–powered claims assistant, specializing in the insurance industry. The solution automates insurance claim intake and processing, enabling faster, more accurate case handling while reducing manual workload and improving customer satisfaction.
- AI Solutions for Smart City, supporting real-time analysis and monitoring of transportation infrastructure construction, traffic conditions, and incident alerts, while delivering in-depth reports and analytics for authorities.
Vietnamese AI workforce serving the nation’s transformation in the rising era
FPT AI Agents accompany the Nation into the AI Era In 2025, the “Make in Vietnam” AI workforce played a strategic role in supporting national digital transformation. FPT AI Agents accompanied officials from the General Statistics Office (Ministry of Finance), Ho Chi Minh City Tax Department, Ho Chi Minh City Department of Construction, and Ca Mau Provincial Employment Service Center.
Also, FPT.AI’s product ecosystem was selected by the Ministry of Science and Technology as a representative portfolio of innovative, digital transformation technologies and officially published on the Ministry’s electronic portal. The FPT.AI ecosystem includes FPT.AI, FPT AI Agents, FPT AI Mentor, FPT AI Knowledge Explore, and FPT AI Engage, was officially recognized by the Ministry of Science and Technology as exemplary science, technology, innovation, and digital transformation solutions
with strong application potential and strategic significance. The electronic portal curates and rigorously evaluates a ‘Make in Vietnam’ ecosystem, affirming Vietnam’s technological self-reliance and autonomy in a context where science and technology are defined as key drivers of national development. Official information is now available at nq57.mst.gov.vn.
Prestigious awards and global certifications
Scored a double win for best AI solutions at AI Awards 2025
Affirming its position as a leading technology company, FPT Smart Cloud achieved two major wins at AI Awards 2025, including Best AI Solution with FPT AI Agents Platform and Outstanding AI Enterprise.
FPT.AI honored at ASOCIO Awards
Surpassing numerous international competitors, FPT.AI became the first AI platform from Vietnam to be recognized by the Asian-Oceanian Computing Industry Organization (ASOCIO) in the “AI Service Provider” category, one of the most prestigious technology awards in the Asia-Pacific region.
FPT.AI’s talented AI engineers won 4 awards at VLSP 2025
Their outstanding performance at VLSP 2025 – the largest academic arena for Vietnamese language processing – once again reaffirms the research excellence of the FPT.AI team
FPT AI eKYC certified to ISO/IEC 30107-3 level 2
After passing over 400 sophisticated spoofing attack tests, including 3D masks, silicone, video replays, and projection attacks, FPT AI eKYC successfully met the ISO/IEC 30107-3 Level 2 international security standards. Certified by FIME, a globally renowned testing laboratory, the solution achieved an APCER of 0.75% (below the benchmark <2.5%) and a live face recognition rate exceeding 98%.
These milestones represent key highlights within the digital transformation landscape that FPT.AI continues to advance alongside enterprises and public sectors. The year 2025 proves that AI is no longer a distant future trend, but a core infrastructure for driving growth, operational optimization, and enhancing the customer experience. FPT.AI’s journey will continue with more remarkable breakthroughs ahead.
