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As one of the main 4 modules of FPT.AI, FPT.AI Conversation is the Chatbot building platform applying artificial intelligence with state-of-the-art Machine Learning and Natural Language Processing/ Understanding (NLP/NLU) techniques. Built on popular chat interfaces like Facebook Messenger, Zalo, Website, Chatbot built on the FPT.AI platform allowing users to interact directly with the business through natural conversations, giving customers useful experiences.
1. Create different chat scripts
This feature allows bot creators to build different scenarios to diversify conversations with customers. Chatbot, therefore, is able to advise and exploit information from customers in the best way, simultaneously helping businesses orient and guide customers according to the purpose they aim for (selling or marketing products/services). Within the product development roadmap to create a complete chatbot building platform, maximally serving the needs of customers, FPT.AI has updated the chatbot building platform version 3 – FPT.AI Conversation with more advanced features.
FPT.AI is a comprehensive artificial intelligence platform, providing business optimization solutions, supporting enterprises in the decision-making process, creating competitive advantages for businesses and help to build new business values.
2. Select the message for different customers
In addition to the updated features, FPT.AI – Conversation retains the greatest advantage from its first release, including the ability to handle native languages. This is a special feature especially for developers who want to build chatbots that can understand and advise customers like humans. With the NLP feature, you can train the chatbot to understand the intent of the customer and identify the types of sentences that share the same intent. FPT.AI is a comprehensive artificial intelligence platform, providing business optimization solutions, supporting enterprises in the decision-making process, creating competitive advantages for businesses and help to build new business values. A comprehensive artificial intelligence platform, providing business optimization solutions, supporting enterprises in the decision-making process, creating competitive advantages for businesses.
“This can be considered a useful marketing tool for businesses when reaching hundreds of thousands of customers”
— develope department
