FPT Smart Cloud partners with Vietcombank to successfully initiate AI Virtual Assistant – VCB Digibot
In the digital transformation journey, Vietcombank defines the strategic prerequisite to pioneer in technology implementation to optimize the digital experience for its customers. The AI virtual assistant, VCB Digibot, developed on the FPT.AI platform, is the missing piece to perfect the comprehensive outlook of digital transformation for Vietcombank.
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Introduce the AI Contact Center Enhancement solution – FPT AI Enhance
Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence.
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TPBank – The pioneer in comprehensive personalization of customer experience with FPT.AI
Understanding and personalizing user experience is TPBank's focus of attention, thus the company always pioneers the application of state-of-the-art technologies. FPT.AI is one of TPBank's strategic partners, providing various advanced digital finance solutions and helping the company launch many new products and services to build a digital bank with optimal convenience for customers.
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FPT Smart Cloud and the Institute of Information Technology signed an agreement to promote training and research in AI technology
On December 10 2022, at the Investment Promotion 2022 event, FPT Smart Cloud (FCI) and the Institute of Information Technology (ITI) of Hanoi National University officially signed a cooperation agreement to promote the training of high-quality human resources. This cooperation aims to improve the practicality in research and development of Artificial Intelligence (AI) solutions.
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New features of the Virutal Agent for Call Center FPT AI Engage
FPT.AI updates and integrates many useful features into AI-powered call centers to solve the problems each business is facing, thereby optimizing operations and reaching customers effectively.
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FPT Smart Cloud partners with Vietcombank to successfully initiate AI Virtual Assistant – VCB Digibot
In the digital transformation journey, Vietcombank defines the strategic prerequisite to pioneer in technology implementation to optimize the digital experience for its customers. The AI virtual assistant, VCB Digibot, developed on the FPT.AI platform, is the missing piece to perfect the comprehensive outlook of digital transformation for Vietcombank.
Introduce the AI Contact Center Enhancement solution – FPT AI Enhance
Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence.
TPBank – The pioneer in comprehensive personalization of customer experience with FPT.AI
Understanding and personalizing user experience is TPBank's focus of attention, thus the company always pioneers the application of state-of-the-art technologies. FPT.AI is one of TPBank's strategic partners, providing various advanced digital finance solutions and helping the company launch many new products and services to build a digital bank with optimal convenience for customers.
FPT Smart Cloud and the Institute of Information Technology signed an agreement to promote training and research in AI technology
On December 10 2022, at the Investment Promotion 2022 event, FPT Smart Cloud (FCI) and the Institute of Information Technology (ITI) of Hanoi National University officially signed a cooperation agreement to promote the training of high-quality human resources. This cooperation aims to improve the practicality in research and development of Artificial Intelligence (AI) solutions.
New features of the Virutal Agent for Call Center FPT AI Engage
FPT.AI updates and integrates many useful features into AI-powered call centers to solve the problems each business is facing, thereby optimizing operations and reaching customers effectively.
How large firms are making big leaps by AI adoption
Hundreds of customers are supported through messages or calls on multiple channels simultaneously, creating breakthroughs in quality and productivity. These are impressive leaps shared by large firms at the recent Techday 2022 event.
FPT.AI White Paper: Operate An Intelligent Call Center with Conversational AI
FPT.AI published the white paper “Operate an intelligent call center with conversational AI" to support businesses in solving difficult challenges. With the call center model integrated with artificial intelligence, FPT.AI smart virtual agent enables businesses to make impressive leaps in their operations.
FPT.AI CarDamage – A step forward in the car insurance industry
Many industries are making the most of the power of AI including car insurance. The digital transformation journey of the car insurance industry in Vietnam has made outstanding steps forward with a remote damage assessment solution - FPT.AI CarDamage.
Upgrade customer service solutions for the insurance industry with Knowledge Base technology
Smart virtual assistants are one of the advanced solutions being applied by the insurance industry to the customer support process, in order to bring interesting experiences to customers and free up the consulting team from hundreds of thousands of repetitive tasks every day. Not only equipped with Artificial Intelligence (AI), the new generation Virtual Assistant is also integrated with Knowledge Base technology, which is considered a remarkable step forward that helps Virtual Assistants improve knowledge and support humans in a smarter way with an endless store of knowledge.
Monitor and controler relationship between humans and machine
Most Machine Learning models are based on data standardized by humans. But that's not all interaction between humans and machines. The most powerful systems even allow humans and machines to interact closely and continuously.