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26.07.2021

Voice Bot - Future of Customer Service

If the future of retail customer service is self-service, the majority of those consumer conversations will increasingly be conducted with intelligent virtual agents — and consumer confidence and satisfaction is already rising dramatically.

06.07.2021
18.06.2021

AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam

Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.

17.06.2021

Chatbot Statistics 2021: State of the Market & Opportunities

The events of 2020 provoked a surge of digitalization across industries, departments, and business types. Conversation automation has taken up a life of its own. Hence, the chatbot industry is booming more than ever.

07.06.2021

AI-Powered Chatbots: The Key to Delight Customers

As a growing business, it could be challenging to attract new customers as well as managing and taking care of the expanding customer base. There are many feasible solutions, but where should you start?

Conversation 28.04.2021
Conversation

The development of chatbots in banking

Finance, banking institutions around the world are piloting many new applications to improve customer experience in the digital age. With the increasingly high expectation of users, the use of artificial intelligence, machine learning and chatbots in banking is becoming popular.

Conversation 28.04.2021
Conversation

AI-powered chatbot vs the previous generations: What is the difference?

Improving constantly and enhancing the quality of customer service for every business to ensure sustainable development, AI-powered chatbots are quickly adopted in customer service by many businesses to provide customers with real-time support, thereby building brand trust. So how are AI-powered chatbots superior to the previous generations.