Today, Chatbot is becoming more and more popular with many businesses and is also crucial in customer services. In fact, it can be considered the image of many companies. In building a chatbot, creating its personality is one of the most important steps in order for that chatbot to converse actively, flexibly, while providing good customer experiences. But how can we do this?Read more
In the era of rapid development of science and technology, OCR (Optical Character Recognition) is widely applied in many industries and fields and has quickly demonstrated its necessary role. In addition to actively supporting companies and businesses to digitize documents, OCR also contributes to simplifying many daily activities of people.Read more
At the moment, Vietnam businesses generally utilize call centers to build professionalism in their customer care system. This is due to the need to develop the business and increase revenue, and frequent interactions between the business and their customers and partners play a crucial part in achieving that goal.Read more
The platform that FPT is developing named FPT.AI has been providing key capabilities such as Natural Language Understanding, Speech Recognition, Computer Vision, and the Knowledge Base. With the ambitious objective, FPT.AI aims to become a platform that can assist human in automating decision-making processes.Read more
Chatbots are becoming more popular with businesses worldwide, as they can be easily integrated to different messaging platforms. There are prevalent challenges, however, in how to create value from these chatbots, and the solution lies in the hands of scriptwriters. So, how can we make an interesting chatbot script?
According to Gartner, 85% of customer interactions will happen via Chatbots by 2020, making this a high time for companies to take action. In order to gain a deep understanding of customer behaviors, habits, and backgrounds, big banks will utilize the power of AI and machine learning, with their ultimate aim being to provide suitable and in-time contents for promotions as well as great customer experience.
Entering 2018, Chatbot was developed based on Artificial Intelligence (AI) which opened up the revolution of interactions between people and computers. Chatbot is getting smarter. They learn and imitate human communication. In order to do that, people have to “teach” Chatbot daily with many different quality scenarios. If you have a clear bot creation plan, you can build great custom Chatbot.
OCR optical character recognition technology has been around since the 90s of the last century and has quickly been widely used in many important areas all over the world. The bank is one of the industries that uses OCR automation technology the most today. The use of OCR in banks has created a revolutionary digitalization that takes place at a fast and large scale, reducing the load of a large amount of administrative work.
In its quest to satisfy all customer needs, the FPT.AI development team has endlessly surveyed, researched, as well as development new updates and features for bot improvement.
Be it in customer service or in enhancing the buyer’s decisions, the use of chatbots have changed the customer experience drastically. The purpose of using chatbots in business is to assist you in communicating with both existing clients and potential clients.
Enterprises increasingly focus on the direct connection and providing online support services to customers. Many large businesses have spent hundreds of millions or even billions of VND to build applications to connect with customers. However, many applications seemed ineffective and customers still had to call the support center to solve their problems.
When celebrated champion Lee Sedol lost to AlphaGo in March 2016, millions were left speechless. The game of Go, long considered the last bastion of human intellect in mind sports, had fallen years earlier than expected. However, it took AlphaGo’s own defeat by AlphaGo Zero a few months later to really put things into perspective. While the original was trained with thousands of past games as well as online opponents, AlphaGo Zero trained itself from just the rules of Go.