Chatbots and their adoption in Financial services
Chatbots are used in many different sectors, especially in Financial, Banking, Insurance services, etc. Chatbots were used to support customers and perform self-service during 2020 when the Covid-19 pandemic broke out. So, in each sector, which tasks are chatbots undertaking in particular?
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Virtual Agent for Call Center and the transformation post Covid-19
Covid-19 is a health crisis, but it has shaken the global economy. Large businesses have quickly proposed many solutions to change this situation, especially adopting technology solutions to automate operational processes and minimize the involvement of humans. And AI-powered Virtual Agent is one of the outstanding solutions that many businesses choose to deploy.
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The chatbot market in 2021: Statistics and trends
Modern users are increasingly looking for 24/24 service to get the fastest support in all daily life activities, from Banking, Finance to Healthcare industry. Because of this need, chatbots powered by Artificial intelligence are becoming popular and chosen by many businesses around the world to solve problems in customer service, especially in the complex situation of Covid-19 pandemic.
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5 tips for building chatbots in 2021
Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.
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Breakthrough opportunity for Chatbot in the future
During the double crisis of health and economy, businesses are forced to enhance customer service quality. This is a challenge for businesses, but also an opportunity for chatbot to show its ability and shine.
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Use cases of natural speech in retail
Artificial Intelligence (AI) has changed the way consumers interact with brands. In particular, speech technology is becoming one of the factors that create differences in modern purchasing experience. Many retail businesses are building competitive advantages by applying natural speech technology to customer service.
AI - the “remedy” for the exhaustion of customer service in 2020
In 2020, the world witnesses AI accelerating drastically and playing an important role as a powerful assistant to support the safety of humans in the outbreak of Covid-19 pandemic. Many automation solutions have been implemented in customer service, ensuring a smooth operation as well as the health of employees.
The trend of natural-sounding speech in daily life
Being equipped with the most advanced Speech synthesis, Natural language processing technology, FPT.AI Text to Speech solution has high-quality voices that are chosen and applied by many clients to a variety of fields in daily life, from reading online stories, newspapers, audiobooks to movie voiceover, etc.
4 reason for automated invoice processing
Invoice processing is an important, regular process and often requires a large amount of time and resources. Before the wave of business digitalization, many enterprises have chosen OCR solution, simplified invoice processing to optimize productivity and improve the efficiency of business models.
Use JSON API card to build a powerful chatbot
You can easily build a smart chatbot with a few simple actions on the artificial intelligence platform FPT.AI Conversation. However, to make chatbots versatile and powerful, you have to integrate them with many add-on features, and JSON API is the most popular and speedily one.
Instruction on how to use VoiceMaker.fpt.ai
Voicemaker is a platform allowing users to convert text to natural-sounding speech, with many specialized features, and convenience for editing and storage.
"Lead nurturing" tactics with chatbot
Taking customers to chatbots to experience and access products/services is simple, but to nurture customers and impress them needs the attention and consideration of businesses.
Legal chatbot - "smart virtual lawyer" in the legal industry
Smart chatbot solution has been widespread in all key economic sectors, including the Legal industry. The existence of legal chatbots marks the beginning of an intelligent and reliable model of legal support service for a large number of clients.
Why financial - banking businesses need chatbots?
Finance - Banking is an industry with a huge customer base. To handle this enormous workload fast and conveniently, businesses in the Finance - banking sector have sharply applied science and technology to operations to simplified and automated work processes. Therefore, since chatbots were developed, they have quickly become popular as they bring benefits to businesses.