5 ways AI is improving Marketing in 2021
Besides product/service quality, customer experience is one of the important factors that determine customer behavior toward businesses. It’s getting more urgent to enhance customer experience, especially in the new normal. Many leading businesses around the world have pioneered adopting Artificial Intelligence AI to improve their interaction with customers during marketing activities.
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Set up rating and survey feature to assesst quality of chatbots
Rating and surveying quality of chatbots are important features that inform businesses about the satisfaction level of customers when they are supported by chatbots.
In this article I will guide you to set up Rating and Survey feature to evaluate quality of chatbots:
Deputy Minister Phan Tam: ‘FPT Smart Cloud contributes to the value of Vietnam’
During a visit on Tet holiday at FPT Smart Cloud, Deputy Minister of Information and Communications valued the effort and contribution of FPT’s “newest” member company to the national digital transformation.
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SeABank maintains customer service during Covid-19 with Virtual Agent for Call Center
Covid-19 pandemic has accelerated digital transformation of businesses, driven them to keep up with problems in services that their customers meet during social distancing. And SeABank is one of the first units in Vietnam’s banking system to deploy FPT.AI Virtual Agent for Call Center, providing seamless experiences to customers, ensuring continuous customer support activities when the Covid-19 situation is confusing.
7 potential benefits of Chatbot for SEO
Businesses may all know what the popular uses of chatbots in customer service are. But business owners and marketers do not know that chatbots help improve SEO, increase advertising performance on digital channels, retain customers longer, etc.
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How AI will change the finance - banking industry in 2020?
The finance - banking sector is an industry with enormous human resources as well as the amount of data to store. In Vietnam, the application of Artificial Intelligence (AI) to finance - banking area is becoming popular. Having many strengths and potentials ready to be released, within this year, AI is going to have a powerful impact on the whole banking industry.
5 key factors to consider when choosing a chatbot
With the development of Artificial Technology (AI), there are many Chatbot providers in the market. However, when the requirement for experience with chatbots is becoming higher, choosing a Chatbot provider causes a headache for businesses.
5 biggest mistakes many companies make with chatbots
Like other AI-powered solutions, chatbots have been an important tech trend. More and more businesses are using chatbots to interact with customers, automatically solve user problems and boost sales.
FPT.AI performs the most superior solutions at Techday 2020
FPT Techday 2020 is expected to create breakthroughs in business transformation and make the most of the collaboration between human and machine intelligence. FPT.AI is one of the key units of the corporation, specializes in researching and developing technology solutions based on Artificial Intelligence (AI), brings practical leaps to businesses participating in the exhibition at the event.
Digitize documents with AI in Finance sector
In the field of Finance - Banking - Insurance, many important processes are still being conducted on papers. However, large businesses have made some significant moves in digitization to prepare for breakthroughs and automation in the next few years by applying Artificial Intelligence (AI) solutions.
How OCR is changing Big Data in Finance - Banking industry
The finance - banking sector has strict rules and regulations for data management and processing. To manage a large amount of data optimally and accurately, finance - banking businesses have come to Optical Character Recognition solution (OCR).
3 strengths of sales chatbot
Technology will create obvious differences between businesses in the next few years since chatbot can change the purchasing experience completely. At this time, AI-powered chatbot not only helps companies take care of customers but also qualifies as a professional salesperson.
6 features proving the ability of AI Virtual Agent in call centers
AI-powered Virtual Agent with natural voice helps customer service call centers boost productivity and save money. Moreover, with dialog management, AI Virtual Agent can provide call centers with statistics and assessment of call quality.
Ministry of Information and Communications held the launch ceremony of FPT.AI Artificial Intelligence platform
On Friday, October 30th, 2020, the Ministry of Information and Communications held the launch ceremony of FPT.AI Comprehensive Artificial Intelligence Platform. This is one of the events to introduce Make-in-Vietnam digital platforms, aiming to carry out "National digital transformation program until 2025, with a vision toward 2030" just approved by the Prime Minister.
Chatbot and its benefits in the Insurance industry
In the era of Industry 4.0, chatbot is a popular customer service tool in the Insurance sector. So how does chatbot benefit insurance buyers as well as insurance agents?