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Call Center 26.05.2020
Call Center

Virtual Agent – The digital voice assistant in banking

In finance, banks have accelerated technology application in customer service to provide customers with convenience; and an emerging solution that has been integrated into the call centers of many big banks around the world is Virtual Agent for call center.

Vision 25.05.2020
Vision

eKYC - The next wave of Banking & Finance in ASEAN

Vietnam also entered the race and stated to offer eKYC digital account opening. This is the first step in its roadmap to develop digital banking and increase the use of technology in banking and finance in the near future.

Vision 21.05.2020
Vision

Decode concerns about eKYC

The adoption of eKYC process in business models improves customer onboarding, minimizes administrative tasks, saves time and optimizes security.

Vision 21.05.2020
Vision

eKYC – The "panacea" for businesses in Covid-19

Covid-19 has urged many companies to implement digital transformation to reshape their business models. Against this backdrop, eKYC, or electronic Know Your Customer, is considered as a "panacea" to help businesses to minimize negative impacts of the pandemic and maintain their operations.

Call Center 11.05.2020
Call Center

Virtual Agent – The right hand to businesses in the coronavirus age

Utilizing Artificial Intelligence along with natural voice identification, generation, and processing technology, the smart virtual agent is gaining quick popularity in finance-banking business, particularly in their traditional call centers, in order to automatize various customer services.

Conversation 07.05.2020
Conversation

Clicking Bot, NLP Bot – Which is the optimal choice for businesses?

Today, we can find multiple types of chatbot, each meeting a different business demand, and the most well-known among those are Clicking Bot and NLP Bot. So, which is the perfect solution for businesses?

29.04.2020

FPT.AI Credit Scoring – A customer credit scoring solution

Consumer loan is one service most encouraged by banks and financial institutes, as most loans are small in scale, but large in numbers, with high interest and stability. There is also the birth of various credit scoring services along with the rise of the financial market. Knowing these needs, FPT.AI Credit Scoring had been born to help financial institutes solve the problem of crediting scoring individual customers.

Vision 29.04.2020
Vision

FPT.AI eKYC – solution for financial institutes

With the application of FPT.AI eKYC for online know-your-customer, FPT had successfully hosted its General Meeting of Shareholders in midst of the COVID-19 pandemic, receiving positive feedbacks from participants regarding the new form of organization.

Conversation 29.04.2020
Conversation

How steadfast was the Covid-19 prevention virtual assistant born?–Part 2

Previously, the FPT.AI team showed you how to identify problems and build conversational flow of chatbots. In part 2, we will share with your detailed steps to deploy the bot on the FPT.AI platform.

Conversation 29.04.2020
Conversation

Guiding customers through the buying process with Chatbot

With the explosive growth of Internet, there is a fierce competition among businesses in finding customers. Businesses have to seek for different approaches to target new customers instead of waiting on them. Against this backdrop, chatbots have emerged as an effective tool guiding customers through the buying process.