Strengthen security for FPT.AI account with 2-factor authentication
FPT.AI always attaches great importance to the security of customer accounts. To enhance account security, the FPT.AI system upgrades 2-factor authentication to protect customer accounts from unwarranted attacks.
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Supercomputers for AI
In Vietnam, petaflop supercomputers have increasingly appeared in large technology corporations. Many people are expecting that supercomputers will drive artificial intelligence to thrive in the near future.
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Technology reshapes the insurance industry
A survey of Bain & Company shows that digital adoption in the insurance sector increased by 20% in 2020. Keeping up with the global trend, FPT.AI and many organizations in Vietnam also take pioneering steps to seize opportunities.
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AI in 2021: A Major Game Changer
Pricewaterhouse Cooper’s (PwC) AI Predictions Report in October 2020 stated that artificial intelligence (AI) would be a major game changer. In 2020, when the unexpected Covid-19 crisis hit the world, companies could see the results of their effort in building solid AI fundamentals. The investment in AI is a wise investment at this time to have better and long-term profit in the future.
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Home Credit Vietnam's spectacular transformation with FPT.AI
FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.
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Digitize paper-based processing in 1 second with FPT.AI
FPT.AI Reader with up to 98% of accuracy is providing a solution to identify and extract information on documents for more than 30 large businesses, serving tens of millions of customers in various industries, helping businesses quickly solve data entry problems and digitize customer information.
Besides 30 templates, the FPT.AI Reader platform allows users to create their own information extracting models with any document format.
Voice Bot - Future of Customer Service
If the future of retail customer service is self-service, the majority of those consumer conversations will increasingly be conducted with intelligent virtual agents — and consumer confidence and satisfaction is already rising dramatically.
AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam
Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.
Chatbot Statistics 2021: State of the Market & Opportunities
The events of 2020 provoked a surge of digitalization across industries, departments, and business types. Conversation automation has taken up a life of its own. Hence, the chatbot industry is booming more than ever.
AI-Powered Chatbots: The Key to Delight Customers
As a growing business, it could be challenging to attract new customers as well as managing and taking care of the expanding customer base. There are many feasible solutions, but where should you start?
The development of chatbots in banking
Finance, banking institutions around the world are piloting many new applications to improve customer experience in the digital age. With the increasingly high expectation of users, the use of artificial intelligence, machine learning and chatbots in banking is becoming popular.