Broadcast feature - How personalized messages support marketing
The broadcast feature allows bot admin to send notifications to a group of customers who have the same interest, instead of sending them to all customers.
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Automatically assign supporter on Livesupport
For the profession and convenience of the customer service team, FPT.AI continuously introduces new features in the chatbot building platform, especially in Livesupport, which can meet the needs of customers.
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4 things AI will change in the future of business
Artificial Intelligence (AI) is changing the business sector, from marketing communications to customer service, database management... Business visions of applying AI to operational process will determine business's future over the next five years.
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Why should business leaders change their perspective on AI?
According to Gartner Group, with the current growth of AI, by 2021, more than 80% of technologies applied in businesses will be integrated with AI. Therefore, a proper view on AI of managers will have a great impact on the development of businesses.
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The future of OCR with AI
OCR was born in the 1990s as a great step forward in the digitalization of documents. However, OCR gradually became obsolete and revealed many limitations. In recent years, with Artificial Intelligence (AI), OCR has strongly revived and quickly appeared in a wide range of important fields around the world.
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A Comparison of Traditional and Online Customer Identification Process
Many banks and financial institutions recognize the urgency of building a quick, convenient and seamless onboarding process. The electronic Know Your Customer (eKYC) was born, becoming the optimal solution for many businesses.
Store customer information with the new CRM Card
FPT.AI Conversation has launched CRM Card to quickly store customer data provided to chatbots on businesses' CRM systems, or extract customer information from CRM and save it in Variables of Scripts.
Experience the complete customer verification process with FPT.AI eKYC
As part of the comprehensive solution provided by FPT.AI, the FPT.AI eKYC solution plays an important role and is a solid launcher for many businesses to start the digital transformation journey.
Chatbot: A powerful virtual assistant for businesses after COVID-19
Chatbot, having the ability to process up to 90% of transactions automatically and improve 60% of operational performance, is becoming a powerful assistant for businesses to overcome difficulties and have a breakthrough in the new normal.
Finance companies: 4 major problems and solutions for businesses’ breakthrough after Covid-19
Facing big changes due to the pandemic, finance businesses consider AI as a lifeline for recovery and development. Using Virtual Agent for Call Center, companies can increase up to 40% performance and reduce 50% cost.
FPT cooperates with the world's leading AI institute Mila
On June 12, FPT and the world's leading Artificial Intelligence (AI) Research Institute Mila signed a partnership agreement virtually in Hanoi (Vietnam) and Montreal (Canada).
Free consultations for businesses' recovery and breakthrough after Covid-19
Muốn tăng 80% năng suất, tiết kiệm 60% chi phí, doanh nghiệp có thể tìm lời giải tại buổi tư vấn trực tuyến 3 gói giải pháp AI của FPT lúc 14h ngày 10/6.
Finance and Banking: FPT.AI Virtual Agent led to a 40% boost in productivity
With the emerge of Virtual Agent, customers no longer hear the voice "Press 1 to lock the card" when contacting call centers for finance and banking services.
Chatbots in Insurance industry
The insurance industry has witnessed the massive growth across the globe, despite the disruptions of COVID-19. Insurance companies have to be dynamic and innovative to provide excellent services that meet customers’ needs and expectations. Chatbot has emerged as a useful tool helping businesses to keep up with technology trends and gain competitive advantages.
7 Tips on building chatbots for your brand
The year 2020 witnessed chatbot’s win over businesses. According to an Oracle survey, 80% of businesses want to integrate chatbot into their business processes. Many businesses are looking for smart solutions to build and manage Chatbot in their models. Here’s a look at what to expect and how to take advantage of them.