The potential of AI applications in the future
IDC forecasts that spending on AI solutions will increase to $97.9 billion by 2023, twice as much as the expense in 2019. 73% of CEOs believe AI is vital to their business currently.
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AI helps businesses withstand the pandemic
The Covid-19 pandemic has changed many business activities. Some sectors such as tourism and aviation have difficulty due to a sharp drop in demand when the Retail, Finance - Banking industry, etc. have a concern about a completely different problem. These enterprises have to flexibly change their operation to meet the increasing needs of customers, especially in the online environment.
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5 reasons why businesses should promptly build chatbots
Chatbots can support companies of all sizes and all industries in the automation of the customer service process, lead generation, sales, and more activities. A chatbot is a practical tool for all enterprises, a bridge between businesses and customers to maintain a win-win relationship.
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AI - The technology that helps defeat the global economic impact of the pandemic
AI-powered technology solutions allow many contactless activities. Especially in the recession, AI is an outstanding technology, promising to help eliminate the influence of this pandemic on the global economy.
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How marketers use Chatbot to boost sales
Chatbots were born and gradually became popular. Many enterprises with business acumen have applied chatbots to their marketing strategies, thereby creating practical effects with huge leaps in sales.
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How to connect API to customer data sources
Every business, from small stores to large-scaled enterprises, has its own customer data sources; and these sources have to be connected to chatbot to personalize and improve customer care. FPT.AI offers a smart chatbot built on FPT.AI Conversation, making this process much faster and easier for businesses.
Chatbot in Healthcare
With the advancements in healthcare facilities and devices, many hospitals and health-care centres have applied technology to operating procedures, in order to reduce strain on staff. Chatbot has become a "special assistant" providing advice and diagnoses, supporting hospitals in patient care.
Does digital banking need Virtual Agent for Call center?
The emerging of digital banking is transforming transactional process and customer’s behavior in services. As a crucial tool in this trend, Virtual Agent can handle many automated tasks, helping reduce employees’ workload and enhance customer experience.
Virtual Agent – The digital voice assistant in banking
In finance, banks have accelerated technology application in customer service to provide customers with convenience; and an emerging solution that has been integrated into the call centers of many big banks around the world is Virtual Agent for call center.
eKYC - The next wave of Banking & Finance in ASEAN
Vietnam also entered the race and stated to offer eKYC digital account opening. This is the first step in its roadmap to develop digital banking and increase the use of technology in banking and finance in the near future.
Decode concerns about eKYC
The adoption of eKYC process in business models improves customer onboarding, minimizes administrative tasks, saves time and optimizes security.
eKYC – The "panacea" for businesses in Covid-19
Covid-19 has urged many companies to implement digital transformation to reshape their business models. Against this backdrop, eKYC, or electronic Know Your Customer, is considered as a "panacea" to help businesses to minimize negative impacts of the pandemic and maintain their operations.
Virtual Agent – The right hand to businesses in the coronavirus age
Utilizing Artificial Intelligence along with natural voice identification, generation, and processing technology, the smart virtual agent is gaining quick popularity in finance-banking business, particularly in their traditional call centers, in order to automatize various customer services.
Clicking Bot, NLP Bot – Which is the optimal choice for businesses?
Today, we can find multiple types of chatbot, each meeting a different business demand, and the most well-known among those are Clicking Bot and NLP Bot. So, which is the perfect solution for businesses?
FPT.AI Credit Scoring – A customer credit scoring solution
Consumer loan is one service most encouraged by banks and financial institutes, as most loans are small in scale, but large in numbers, with high interest and stability. There is also the birth of various credit scoring services along with the rise of the financial market. Knowing these needs, FPT.AI Credit Scoring had been born to help financial institutes solve the problem of crediting scoring individual customers.