3 significant benefits of chatbot when the Covid-19 outbreak occurs
Complicated Covid-19 pandemic, interruption of business operation, and changes in customer behavior are forcing companies to innovate fast as the urge to adapt to the condition and survive. In this situation, chatbots have clearly shown their advantages and work side by side with businesses to overcome difficulties.
Read more
Facial recognition market is expected to reach $ 22.7 billion by 2027
The Covid-19 pandemic inadvertently opened up a chance for technology companies to develop many biometric solutions and disseminate them in people's daily lives. Besides fingerprint identification, facial recognition technology is attracting the attention and investment of many large companies and corporations around the world.
Read more
How AI creates competitive advantages for businesses
AI-powered Virtual Agent can help companies save 50% on operating costs and increase 40% performance compared to traditional tools.
Read more
Optimize chatbots’ conversational interface with Webview feature
Besides the effort to build a comprehensive chatbot platform with many advanced technologies, FPT.AI team is constantly updating and adding new features and utilities. Therefore, Webview feature was born bringing a better experience to users when communicating with bots.
Read more
Call center Quality management with Virtual Agent
Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.
Read more
FPT.AI eKYC – solution for financial institutes
With the application of FPT.AI eKYC for online know-your-customer, FPT had successfully hosted its General Meeting of Shareholders in midst of the COVID-19 pandemic, receiving positive feedbacks from participants regarding the new form of organization.
How steadfast was the Covid-19 prevention virtual assistant born?–Part 2
Previously, the FPT.AI team showed you how to identify problems and build conversational flow of chatbots. In part 2, we will share with your detailed steps to deploy the bot on the FPT.AI platform.
Guiding customers through the buying process with Chatbot
With the explosive growth of Internet, there is a fierce competition among businesses in finding customers. Businesses have to seek for different approaches to target new customers instead of waiting on them. Against this backdrop, chatbots have emerged as an effective tool guiding customers through the buying process.
How was the steadfast Covid-19 prevention virtual agent born? – Part 1
FPT Corporation had had the honor to accompany the Electronic Health Administration – Ministry of Health in building the Covid-19 prevention virtual assistant, and had finished 90% of its work in only 2 days.
Master the future with Virtual Agent for Call Center
Along with the modern science-technology flow that are constantly transforming the world, call centers are also joining the eventual trend of digital transformation. Under the development of Artificial Intelligence, call center’s AI virtual assistants are born, and are quickly becoming optimized solutions for businesses.
Upgrade new features of FPT.AI Conversation
Starting on March 10, 2020, FPT.AI Conversation will finish upgrading the Live support feature with many in-depth features for customer care team on both web interface and mobile application.
FPT.AI Vision Facematch – Face authentication solution
As a part of the comprehensive solution that FPT.AI provides for businesses, FPT.AI Vision Facematch - Face authentication solution was born and promptly helps businesses solve the problem of electronics Know Your Customer.( eKYC).
Building a chatbot from real experience with FPT.AI Conversation
In the recent years, FPT.AI chatbot has gained quite the popularity, becoming a reliable solution for many large businesses. Due to AI integration, FPT.AI chatbot can meet various demands from different businesses. Many companies and organizations are now building their chatbots with FPT.AI, in order to support and simplify customer service. So, how to start chatbot building with FPT.AI?
Voicebot in the world
An aspect of the competition is that companies must update new technology to become smart businesses if they want to grow and keep up with the times. In just the past few years, chatbots have exploded as a major leap forward in the technology market. From simply written conversations, the bot’s capabilities have now expanded to voice. Voicebot was born quickly by many companies and is applied to the customer service of the business.
5 essential roles of chatbot in marketing automation
Automation is the essential need of every businesses. Because businesses are always looking for new means of support to complete the job quickly and simply. In the online is no exception. The advent of chatbots has helped businesses automate customer care. In addition, chatbots also play many extremely important roles.