How can businesses take advantage of AI chatbot?
AI Chatbot is a powerful tool to improve customer service, increase sales and help businesses stand out from competitors. Any business can build and own a smart AI chatbot with the chatbot creation platform FPT.AI Conversation.
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How to install conversation rating feature for bots
When managing and using a chatbot as a powerful "assistant" in the field of customer service, businesses often have a concern: How to measure the effectiveness of bots? How to know if users are satisfied with bot’s consultation or not?
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5 things to know about chatbot's conversational interface
Chatbots have become popular all over the world with practical utility for both businesses and users. FPT.AI Conversation not only focuses on building superior features for chatbots but also pays special attention to the conversational interface between people and bots, to bring the best experience for users.
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Store customer information with the new CRM Card
FPT.AI Conversation has launched CRM Card to quickly store customer data provided to chatbots on businesses' CRM systems, or extract customer information from CRM and save it in Variables of Scripts.
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Experience the complete customer verification process with FPT.AI eKYC
As part of the comprehensive solution provided by FPT.AI, the FPT.AI eKYC solution plays an important role and is a solid launcher for many businesses to start the digital transformation journey.
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Chatbot applications built on FPT.AI Conversation platform
Chatbot is becoming more and more popular by day, playing an important role and acting as a useful assistant to businesses. At present, Chatbots are getting smarter and more efficient with the integration of AI, and companies are using AI in more different operational procedures. With outstanding advantages in comparison to existing competitions, Chatbots built using FPT.AI Conversation are the top choices of many large companies and organizations, always maintaining a spectacular performance in assisting businesses in customer care and nurturing.
3 steps to create chatbot for a script designer
Have you ever wondered how chatbots can understand intents in sentences and give the right answers to users? The answer is, behind every chatbot, there is one person, or a group of people called the bot script designer. These people are tasked with training bots for chatbot to understand user intent and be able to communicate with people.
Chatbot in e-commerce
The 4.0 technology revolution is taking place all over the world, opening up fierce competition in the internet market, especially in the field of e-commerce. This is a highly competitive field. In order to stand out from competitors, businesses must have good brand vision and strategy. One of them is pioneering the application of automation technology in the working process of enterprises. And Chatbot is an optimal choice.
FPT.AI Vision now can extract information from driving license with up to 96% accuracy.
Not only being able to identify ID cards, the FPT.AI team has recently launched a new feature of FPT.AI Vision product: “Extracting information from driving license”, with recognition of 96% accuracy on average, in which important fields can reach 98-99% accuracy, contributing to improving the OCR solution of FPT.
OCR – A riskless investment
Optical Character Recognition (OCR) technology is a method of converting typed, printed, handwritten, scanned, photographed, faxed files into documents in the form of soft files that can be edited and searched. Today, many companies/businesses use OCR to process paperwork, simplify identification, extract information or store and exchange documents. So, why do businesses not regret investing money for OCR? What are the benefits that OCR brings?
Building a personality for Chatbot
Today, Chatbot is becoming more and more popular with many businesses and is also crucial in customer services. In fact, it can be considered the image of many companies. In building a chatbot, creating its personality is one of the most important steps in order for that chatbot to converse actively, flexibly, while providing good customer experiences. But how can we do this?
10 tips to creating the best Chatbot script with FPT.AI Conversation – Part 2
AI-integrated chatbots had sparked the interaction revolution between human and computers. With their ability to learn and imitate human interactions, as well as good scriptwriting, chatbots are becoming more and more natural and user-friendly. It is important to note that, for the best customer experience, scriptwriters should focus on naturalness, instead of complex functions.
10 tips to creating the best Chatbot script with FPT.AI Conversation – Part 1
Chatbots are becoming more popular with businesses worldwide, as they can be easily integrated to different messaging platforms. There are prevalent challenges, however, in how to create value from these chatbots, and the solution lies in the hands of scriptwriters. So, how can we make an interesting chatbot script?
AI Chatbots – For brilliant banking experiences
According to Gartner, 85% of customer interactions will happen via Chatbots by 2020, making this a high time for companies to take action. In order to gain a deep understanding of customer behaviors, habits, and backgrounds, big banks will utilize the power of AI and machine learning, with their ultimate aim being to provide suitable and in-time contents for promotions as well as great customer experience.
9 things of notice when create Chatbot content
Entering 2018, Chatbot was developed based on Artificial Intelligence (AI) which opened up the revolution of interactions between people and computers. Chatbot is getting smarter. They learn and imitate human communication. In order to do that, people have to “teach” Chatbot daily with many different quality scenarios. If you have a clear bot creation plan, you can build great custom Chatbot.