Chatbot: A powerful virtual assistant for businesses after COVID-19
Chatbot, having the ability to process up to 90% of transactions automatically and improve 60% of operational performance, is becoming a powerful assistant for businesses to overcome difficulties and have a breakthrough in the new normal.
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Finance companies: 4 major problems and solutions for businesses’ breakthrough after Covid-19
Facing big changes due to the pandemic, finance businesses consider AI as a lifeline for recovery and development. Using Virtual Agent for Call Center, companies can increase up to 40% performance and reduce 50% cost.
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Free consultations for businesses' recovery and breakthrough after Covid-19
Muốn tăng 80% năng suất, tiết kiệm 60% chi phí, doanh nghiệp có thể tìm lời giải tại buổi tư vấn trực tuyến 3 gói giải pháp AI của FPT lúc 14h ngày 10/6.
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Finance and Banking: FPT.AI Virtual Agent led to a 40% boost in productivity
With the emerge of Virtual Agent, customers no longer hear the voice "Press 1 to lock the card" when contacting call centers for finance and banking services.
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7 Tips on building chatbots for your brand
The year 2020 witnessed chatbot’s win over businesses. According to an Oracle survey, 80% of businesses want to integrate chatbot into their business processes. Many businesses are looking for smart solutions to build and manage Chatbot in their models. Here’s a look at what to expect and how to take advantage of them.
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The development of OCR in the banking sector
OCR optical character recognition technology has been around since the 90s of the last century and has quickly been widely used in many important areas all over the world. The bank is one of the industries that uses OCR automation technology the most today. The use of OCR in banks has created a revolutionary digitalization that takes place at a fast and large scale, reducing the load of a large amount of administrative work.
Newest updates and additional features in FPT.AI Conversation
In its quest to satisfy all customer needs, the FPT.AI development team has endlessly surveyed, researched, as well as development new updates and features for bot improvement.
Artificial intelligence to boost Earth system science
A study by German scientists shows that artificial intelligence can substantially improve our understanding of the climate and the Earth system.
Benefits of Chatbots to Business Owners & Customer Services
Be it in customer service or in enhancing the buyer’s decisions, the use of chatbots have changed the customer experience drastically. The purpose of using chatbots in business is to assist you in communicating with both existing clients and potential clients.
Using Chatbot Messenger to replace Mobile Apps
Enterprises increasingly focus on the direct connection and providing online support services to customers. Many large businesses have spent hundreds of millions or even billions of VND to build applications to connect with customers. However, many applications seemed ineffective and customers still had to call the support center to solve their problems.
Riding the AI wave
When celebrated champion Lee Sedol lost to AlphaGo in March 2016, millions were left speechless. The game of Go, long considered the last bastion of human intellect in mind sports, had fallen years earlier than expected. However, it took AlphaGo’s own defeat by AlphaGo Zero a few months later to really put things into perspective. While the original was trained with thousands of past games as well as online opponents, AlphaGo Zero trained itself from just the rules of Go.
6 ways artificial intelligence is already impacting hospitality
Great hospitality experiences drive guest loyalty. Guest loyalty drives recommendations and revenue. While larger chains have more customer and performance data to tap into, smaller operators have historically had a tougher time maximizing reputation, revenue and the customer experience.
Important use cases of AI-powered chatbots in the banking industry
Today’s companies are racing towards artificial intelligence to make it a big part of their digital strategy. The rise of chatbots in finance and banking sectors is the latest wave of new technologies adopted. Particularly in the banking industry, it is changing the face of the communication interface by adopting Artificial Intelligence.
Top 7 Chatbot Monetization Strategies You Need to Know
Chatbots are new and hot but how do you get them to make money for your company? Is it really possible to leverage chatbots to generate sales? More importantly, have you created a chatbot but are struggling to monetize it?
Can AI improve Customer Service performance?
What separates a customer from a brand loyalist? It’s customer service, primarily. CRM technology witnessed warm welcome (meaning multimillion dollar investments) by enterprises because it promised automation in customer service. Artificial intelligence takes things a few notches ahead, because it blends “intelligence” and “automation,” putting customer service on autopilot.