How to connect API to customer data sources
Every business, from small stores to large-scaled enterprises, has its own customer data sources; and these sources have to be connected to chatbot to personalize and improve customer care. FPT.AI offers a smart chatbot built on FPT.AI Conversation, making this process much faster and easier for businesses.
Read more
eKYC - The next wave of Banking & Finance in ASEAN
Vietnam also entered the race and stated to offer eKYC digital account opening. This is the first step in its roadmap to develop digital banking and increase the use of technology in banking and finance in the near future.
Read more
Decode concerns about eKYC
The adoption of eKYC process in business models improves customer onboarding, minimizes administrative tasks, saves time and optimizes security.
Read more
eKYC – The "panacea" for businesses in Covid-19
Covid-19 has urged many companies to implement digital transformation to reshape their business models. Against this backdrop, eKYC, or electronic Know Your Customer, is considered as a "panacea" to help businesses to minimize negative impacts of the pandemic and maintain their operations.
Read more
Virtual Agent – The right hand to businesses in the coronavirus age
Utilizing Artificial Intelligence along with natural voice identification, generation, and processing technology, the smart virtual agent is gaining quick popularity in finance-banking business, particularly in their traditional call centers, in order to automatize various customer services.
Chatbots are the future of Organization
Chatbots are transforming the marketing trend and business capitalization by engaging beyond traditional online advertising through active conversation with the user. A chatbot computer program is powered by artificial intelligence and automates tasks such as chatting with users through a conversational interface. Undoubtedly chatbots will be inevitable in the future of Digital Marketing. They help in understanding composite requests, substantiate responses, personalize and improve interactions subsequently. Chatbots help to solve the elements that the users loathe about apps in preferment.
AI is your colleagues who embrace it will
ome employees are hesitant to adopt artificial intelligence, but research shows those who embrace it will be more successful in the long haul.
Artificial Intelligence in Education Market 2018 Trends, Size, Segments and Growth by Forecast to 2023
AI benefits the education sector with features such as personalized learning, additional educational support and assessment and student engagement. AI in education is still in a primitive stage which is expected to have many more advancements in the forthcoming years…
Application of AI in Banking – Insurance: The slower, the worse
In recent years, Artificial Intelligence (AI) in business is more and more invested by enterprises as it is a part of the digital transformation. Most of the big corporations are exploring what AI is and how they can build internal capacity for AI to find new opportunities to create value. It is even more important for companies with large numbers of customers such as banks and insurance as AI will have a direct impact on both their revenues, costs and business strategies, thereby determining the competitive advantage of each enterprise.
The customer experience advantage of Artificial Intelligence in the Cloud
Artificial intelligence and cloud computing are both dynamic technologies on their own. Put them together and you get a customer experience powerhouse.
AI is the future – But where are the women?
WIRED worked with Montreal startup Element AI to estimate the diversity of leading machine learning researchers, and found that only 12 percent were women.
Chatbot – Virtual assistant helps to address thousands of questions
Q&A Bot Maker is the foundation for creating free Q&A Chatbot, built on the artificial intelligence system of FPT.AI with the capacity of natural language processing, especially the Vietnamese language.
Instructions for FPT.AI Console
FPT.AI Console is an integrated management platform for programmers to build, manage and capture parameters of all FPT.AI services applied to each project. FPT.AI Console allows you to
Practical applications of OCR
In the era of rapid development of science and technology, OCR (Optical Character Recognition) is widely applied in many industries and fields and has quickly demonstrated its necessary role. In addition to actively supporting companies and businesses to digitize documents, OCR also contributes to simplifying many daily activities of people.
Problems regarding FPT.AI Speech applications in automatic call centers
At the moment, Vietnam businesses generally utilize call centers to build professionalism in their customer care system. This is due to the need to develop the business and increase revenue, and frequent interactions between the business and their customers and partners play a crucial part in achieving that goal.