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Conversation 19.10.2020
Conversation

6 reasons why e-commerce companies need chatbot – Part 1

Chatbot can completely change the buying experience. E-Commerce companies can have a friendly and enthusiastic employee that understands clearly about potential customers in the sales funnel, and that is chatbot – the essential “virtual employee” for every business.

Conversation 15.10.2020
Conversation

6 reasons why e-commerce companies need chatbot – Part 2

Besides multi-channel marketing strategy, automatic customer engagement and post-purchase experience enhancement, chatbot also shows its value in many other aspects that are in demand of any e-commerce businesses.

Conversation 15.10.2020
Conversation

DOS and DON’TS in building a Chatbot for business

Many companies are using chatbot as an automated customer service tool. While having advanced technologies, many chatbots cannot fully reach their potentials because of weaknesses in scenario creation.

Conversation 13.10.2020
Conversation

How Chatbot will help businesses save money?

Chatbot is a popular solution to automate customer service. Enterprises can leverage it to maintain professional communication with customers, as well as reducing costs, saving money and boosting sales.

Vision 13.10.2020
Vision

FPT.AI eKYC will change the face of banking industry

After applying electronic Know Your Customer (eKYC) for online account opening service for 2 months, the percentage of new customers opening new accounts at some banks soared. This solution is contributing to the change in customer behavior from transactions at banks to online transactions.

Call Center 09.10.2020
Call Center

Virtual Agent for Call Center: The expectation of customer, the future of business

Most customers express that they have to wait too long to connect with call centers or to solve their problems. Along with the development of technology and mobile devices, customers tend to find answers online by themselves instead of contacting with call centers.

Call Center 08.10.2020
Call Center

Why automated call center is an inevitable trend?

With the development of Industry 4.0, automation appears all over the world, supports people to do everyday activities and many other jobs, including customer service. The automated call center gradually replacing bulky traditional ones will be unavoidable in the future.

Conversation 08.10.2020
Conversation

AI Chatbot - The "Hinge" connecting customers to business

A report by Saleforce in 2019 indicates that 69% of consumers prefer chatbot for expeditious communication with brands. The pioneers in the digital race are Finance - Banking institutions with many Artificial Intelligence solutions in operation, and AI chatbot is one of the most vital ones for customer relationship management and building.

Conversation 08.10.2020
Conversation

Why marketing and sales need chatbot?

The integration of smart chatbot and messaging apps is essential to improve competitive advantages in customer service for businesses.

Conversation 08.10.2020
Conversation

Insurance: Optimize customer experience by chatbot

Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.