Gen Z and The Trend of Digital Multi-Channel Interaction and Self-Service 24/7 with Virtual Agent
In the digital age, Gen Z customers, who are tech-savvy with high expectations in their consumption habits and service experiences, have the leading impact on the market. Experts claim that this young generation highly values speed, convenience and personalization when experiencing digital services. To meet their expectations, AI-powered virtual agents are becoming the solution for many large businesses.
Interactive experience with FPT.AI Virtual Agent impressed visitors at DX Summit 2022
At Vietnam - ASIA DX Summit 2022 on 25-26 May, FPT.AI brought an impressive interactive experience to visitors with the AI Engage Virtual Agent. Besides, the company's representative had a seminar with leading experts about digital transformation in the Finance - Banking industry.
4 customer experience trends in the digital age
Being the leader in researching AI adoption for customer service activities, AI-based virtual assistant is the solution to provide powerful digital experiences, satisfying customers and helping businesses achieve efficiency breakthroughs.
FPT Smart Cloud achieves the highest PCI DSS Compliance level
FPT Smart Cloud, the owner of FPT AI and FPT Cloud platform, is granted the highest PCI DSS compliance level (level 1, version 3.2.1) from Secure Vectors Information Technologies.
5 promising trends of AI adoption in 2022
In 2022, artificial intelligence (AI) will still be a technology with huge adoption potential, which creates breakthroughs for computer systems to operate and respond smartly like humans. The abilities of AI have been recognized and are extending across many industries.
Below are 5 promising trends of AI adoption in 2022:
Chatbot - A powerful assistant of tourism 4.0
In recent years, chatbots have been used in various industries, such as Banking, Finance, Healthcare, Education, etc. Not being bystanders, tourism companies also start using chatbots to maximize revenue and bring the best experiences to customers. So how have chatbots changed the face of the tourism sector?
Electronic Know Your Customer (eKYC) by FPT.AI - The revolution of digitalizing customer experience
Though electronic Know Your Customer (eKYC) has just appeared in Vietnam for a few years, it quickly creates a revolution in the finance-banking sector due to double benefits: optimize costs, secure information, and enhance customer experience.
Electronic Know Your Customer (eKYC) adoption at Vietnam's commercial banks
Despite its new emergence, eKYC has proven its role to powerfully support commercial banks to enhance customer experience and optimize their activities. It can be said that electronic Know Your Customer is an inevitable trend of digital banks in 2022.
How is e-KYC implemented around the world?
The bloom of digitalization in recent years is paving the way for eKYC development in many countries. How is eKYC adopted around the world? What is the reality of eKYC implementation in Vietnam?
AI Technology - The key to breakthroughs of banks in the digital age
Artificial Intelligence (AI) has become a trend while the industrial revolution 4.0 is occurring powerfully around the globe. Not only economic sectors but the Government, non-government organizations are also adopting AI to digital transformation. Especially in the banking industry, most banks determine that AI-powered banking will be the technology driving strong growth in the next decades.
How to convert text to speech using new interface of FPT.AI Voice Maker
To create outstanding experiences for users, FPT.AI Voicemaker introduces a new and friendly interface, providing professional editing tools for easy text-to-speech conversion.
Reduce 70% of data entry costs with FPT.AI Reader Flex solution
The solution to digitize documents FPT.AI Reader Flex can recognize and automatically extract data from thousands of documents in any form within a few seconds. Thus, it helps businesses to save time, money, free up employees from boring, repetitive and time-consuming tasks to focus more on valuable duties.
FPT.AI won Vietnam Digital Awards 2021
December 9, 2021, at Vietnam Digital Awards 2021, FPT Smart Cloud Co.,Ltd was honored to win Excellent Digital Product, Service, Solution with the comprehensive artificial intelligence platform FPT.AI.
Launching FPT.AI Reader Flex - The next level of digitizing documents
In FPT Corporation's largest tech event - FPT Techday 2021, FPT Smart Cloud showcased new-generation FPT.AI Reader Flex. It is considered the unlimited, flexible and smartest platform for document extraction and digitization in Vietnam's market today.
Chatbots - Constructing A Distinct Direction for Vietnam's Insurtech Industry
An important approach to disrupt the traditional insurance industry is prioritizing digital and IT development. Grasping the future trends of the insurance industry, FPT.AI pioneers in providing FPT.AI Conversation solution - the leading chatbot building and management platform based on artificial Intelligence in Vietnam, proactively creating a seperate way for businesses in a dynamic insurtech market.