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Call Center 23.07.2020
Call Center

4 reasons why Virtual Agent optimizes call centers of businesses

Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.

Conversation 22.07.2020

Optimize chatbots’ conversational interface with Webview feature

Besides the effort to build a comprehensive chatbot platform with many advanced technologies, FPT.AI team is constantly updating and adding new features and utilities. Therefore, Webview feature was born bringing a better experience to users when communicating with bots.

Conversation 20.07.2020

Which technology should businesses invest in to develop after Covid-19?

The fourth industrial revolution brings many opportunities for companies since Artificial Intelligence (AI) and new technologies application can improve productivity and operations, especially in the difficult post-Covid-19 period.

Vision 20.07.2020

How eKYC is done in the onboarding process

Many banks around the world and in Vietnam have implemented eKYC (electronic Know Your Customer) in the onboarding process to quickly verify the identities of customers and create a good impression on their customer service.

Call Center 17.07.2020
Call Center

Call center Quality management with Virtual Agent

Virtual Agent for Call center has revolutionized the operation and management process of traditional call centers that have existed for decades. Not only does it receive calls, respond and provide customer care, but it also helps businesses optimize quality assurance.


Banks are spending big on the Artificial Intelligence race

Banks are expending millions, even billions of dollars for AI to improve customer experience, optimize operations and create competitive advantages.


AI and RPA create new standards for businesses

Mr. Varun Mittal, EY senior leader, considers AI and RPA as two outstanding tools for businesses to optimize operations and improve customer experience.

Vision 16.07.2020

Businesses using electronic Know Your Customer save 70% of costs

FPT.AI Vision can process thousands of images at the same time, only takes 2-3 seconds to input data while manual work takes 3-5 minutes.

Conversation 13.07.2020

How can businesses take advantage of AI chatbot?

AI Chatbot is a powerful tool to improve customer service, increase sales and help businesses stand out from competitors. Any business can build and own a smart AI chatbot with the chatbot creation platform FPT.AI Conversation.


How AI applications can help businesses save money

Besides features and advantages, saving costs when using AI was a big concern of businesses in the consultation with FPT experts.