Ministry of Information and Communications held the launch ceremony of FPT.AI Artificial Intelligence platform
On Friday, October 30th, 2020, the Ministry of Information and Communications held the launch ceremony of FPT.AI Comprehensive Artificial Intelligence Platform. This is one of the events to introduce Make-in-Vietnam digital platforms, aiming to carry out "National digital transformation program until 2025, with a vision toward 2030" just approved by the Prime Minister.Read more
The second decade of the 21st century witnessed the trend of paperless offices being the sustainable objective of many corporations around the world. Along with that came the development of digitization and OCR technology that saved money, optimized human resources, and built modern and stable business models.Read more
The fourth industrial revolution is slipping into every corner of our lives and gradually changing many business activities. Even the content creation, voice-over and publishing industry are experiencing a significant transformation of the production process with an advanced technology application - Text to Speech.Read more
Over the past decade, the global consumer market has been experiencing leaps of technology applications in every industry – field, along with the increasing need for convenience and accessibility in the purchasing experience. The transformation of business models with advanced technology solutions, especially smart Chatbot, has attracted more loyal customers and given businesses advantages over competitors.Read more
Text to Speech is a helpful solution equipped with Artificial Intelligence (AI), allowing the conversion of Vietnamese text into natural-sounding voice. Text to Speech has the potential for integration with many technology solutions to bring high utility to daily life. Especially, Text to Speech has made a change to our reading habits.Read more
The insurance industry has a large amount of customer information and requires a high standard of data management. However, many insurance companies are still using the traditional system to manage information with the manual data entry method. Insurtech (Insurance Technology) is a wind of change in the approach to insurance business models, especially with Optical Character Recognition technology (OCR).
Chatbot can completely change the buying experience. E-Commerce companies can have a friendly and enthusiastic employee that understands clearly about potential customers in the sales funnel, and that is chatbot – the essential “virtual employee” for every business.
Besides multi-channel marketing strategy, automatic customer engagement and post-purchase experience enhancement, chatbot also shows its value in many other aspects that are in demand of any e-commerce businesses.
After applying electronic Know Your Customer (eKYC) for online account opening service for 2 months, the percentage of new customers opening new accounts at some banks soared. This solution is contributing to the change in customer behavior from transactions at banks to online transactions.
Most customers express that they have to wait too long to connect with call centers or to solve their problems. Along with the development of technology and mobile devices, customers tend to find answers online by themselves instead of contacting with call centers.
With the development of Industry 4.0, automation appears all over the world, supports people to do everyday activities and many other jobs, including customer service. The automated call center gradually replacing bulky traditional ones will be unavoidable in the future.
A report by Saleforce in 2019 indicates that 69% of consumers prefer chatbot for expeditious communication with brands. The pioneers in the digital race are Finance - Banking institutions with many Artificial Intelligence solutions in operation, and AI chatbot is one of the most vital ones for customer relationship management and building.