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Conversation 10.08.2020

How marketers use Chatbot to boost sales

Chatbots were born and gradually became popular. Many enterprises with business acumen have applied chatbots to their marketing strategies, thereby creating practical effects with huge leaps in sales.

Conversation 04.08.2020

Chatbots send voucher code to customers via API

With FPT.AI Conversation, chatbot script builders can take the initiative in designing the flow, to determine what time and data to interact with the system through JSON API card.

Conversation 03.08.2020

3 significant benefits of chatbot when the Covid-19 outbreak occurs

Complicated Covid-19 pandemic, interruption of business operation, and changes in customer behavior are forcing companies to innovate fast as the urge to adapt to the condition and survive. In this situation, chatbots have clearly shown their advantages and work side by side with businesses to overcome difficulties.

Vision 03.08.2020

Why is eKYC essential in the banking industry?

One of the top criteria for banks to retain customers is to improve service quality and solve all their problems in the most convenient and simple way. eKYC was born and quickly applied in the customer identification process to create great customer experiences.

Vision 31.07.2020

eKYC - The first "brick" of digital banking

While Internet banking only allows customers to carry out some simple actions such as payment, money transfer, account balance inquiry, etc. digital banks can provide many other online services such as bill payment, credit, online savings, etc.

Vision 30.07.2020

Facial recognition market is expected to reach $ 22.7 billion by 2027

The Covid-19 pandemic inadvertently opened up a chance for technology companies to develop many biometric solutions and disseminate them in people's daily lives. Besides fingerprint identification, facial recognition technology is attracting the attention and investment of many large companies and corporations around the world.

Call Center 30.07.2020
Call Center

How AI-powered Virtual Agent renovates traditional call centers

Virtual Agent for Call Center is expected to handle 20% of customer service requests by 2022, saving time and reducing the pressure on consultants.

Conversation 29.07.2020

How AI creates competitive advantages for businesses

AI-powered Virtual Agent can help companies save 50% on operating costs and increase 40% performance compared to traditional tools.

Call Center 29.07.2020
Call Center

Virtual Agent for Call Center – A breakthrough opportunity only if businesses can seize it

The call center is not only an essential part but also the heart of customer service. However, the traditional call center has many limitations that reduce business performance. A company has gone through this problem and found an effective method to deal with it.

Call Center 23.07.2020
Call Center

4 reasons why Virtual Agent optimizes call centers of businesses

Call centers need advanced, modern "heavy weapons" to save costs, reduce human resources, and bring exciting experiences to retain customers. Here are 4 reasons why Virtual Agent helps businesses optimize call centers for customer service.