A productive sales assistant can completely change the buying experience, especially when 24 million e-commerce platforms are competing in the market. However, not all businesses are alert enough to build a strong and smart tool for customer service called Virtual Assistant - AI Chatbot.Read more
Chatbot marketing đã và đang được đánh giá cao như một công cụ marketing cực kỳ hiệu quả trong việc cải thiện tương tác với khách hàng và thắt chặt mối quan hệ giữa khách hàng và doanh nghiệp.Read more
In the finance - banking industry, chatbot can enhance customer experience when allowing customers to carry out many actions directly through the conversations with it.Read more
According to Facebook’s statistics, Facebook Messenger has 1,3 billion users around the world at this time. Therefore, taking care of customers on Facebook is crucial because anywhere users visit can be a marketplace. Many features have been developed to support chatbot to meet the needs of businesses, including the one to automatically inbox when customers comment on Facebook Fan Page.Read more
Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.
FPT.AI Artificial Intelligence platform just won the highest position (Rank #1) in "SHINRA2020-ML" - a Natural Language Processing competition held in Japan - in 3 language categories: English, Vietnamese and Korean.
In recent years, the application of technology to customer service call centers has created outstanding competitive advantages for businesses. With an increasing awareness of the factors shaping the future of call centers, many companies are transforming to keep up with new trends.
How to operate call centers effectively is a challenge for many businesses. Call center is considered as the heart of customer service where customers' requests are received, processed and navigated to related departments. That level of importance requires a wise way to solve problems, or else call centers will be in a state of chaos.
According to 51% of experts on Citrix's survey, by 2035, technologies like Virtual Agent and Augmented Reality will boost productivity by 200%. One can say that Artificial Intelligence (AI) has been creeping into all aspects of life to serve humans and effectively support business activities.
Tag Topics feature allows admin to group intents by topic, helping supporters to capture the most popular topics among customers or send personalized notifications about their interest.
Manual jobs are experiencing the automation trend, posing an urgent challenge for every business in Industry 4.0. Optical Character Recognition (OCR) is a powerful tool in this situation to continuously and comprehensively keep up with the digital transformation.
Customer service agents cannot be available 24/7 like chatbot, but chatbot may need support from humans in some situations. Email Card is a new feature that allows chatbot to automatically send emails to human supporters, so they can quickly capture the problem and handle it.
According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.
Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.