Tech leaders talk about AI value in economic development
The Ministry of Industry and Trade and engineers, tech leaders of Google, FPT.AI and tMonitor will discuss on the topic AI supports economic development in Covid-19 pandemic.
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Instruction on how to set Auto Mark as Done
When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.
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Mark As Done Template
Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.
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Digitize paper-based processing in 1 second with FPT.AI
FPT.AI Reader with up to 98% of accuracy is providing a solution to identify and extract information on documents for more than 30 large businesses, serving tens of millions of customers in various industries, helping businesses quickly solve data entry problems and digitize customer information.
Besides 30 templates, the FPT.AI Reader platform allows users to create their own information extracting models with any document format.
AI Chatbot: The Next Big Thing For Digital Transformation in Vietnam
Businesses are not only maximizing profitability solely by focusing on input, output, and price but also, with a customer-centric approach, they are striving to create the best experience for customers.
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The development of chatbots in banking
Finance, banking institutions around the world are piloting many new applications to improve customer experience in the digital age. With the increasingly high expectation of users, the use of artificial intelligence, machine learning and chatbots in banking is becoming popular.
AI-powered chatbot vs the previous generations: What is the difference?
Improving constantly and enhancing the quality of customer service for every business to ensure sustainable development, AI-powered chatbots are quickly adopted in customer service by many businesses to provide customers with real-time support, thereby building brand trust. So how are AI-powered chatbots superior to the previous generations.
How Can AI-powered Chatbots Benefit The Financial Industry?
Chatbots are considered as one of the most impactful technology solutions to the future of finance - banking since it plays an important role in supporting customers automatically 24/7, streamlining the interaction between users and financial - banking companies, minimizing human involvement.
Chatbots and their adoption in Financial services
Chatbots are used in many different sectors, especially in Financial, Banking, Insurance services, etc. Chatbots were used to support customers and perform self-service during 2020 when the Covid-19 pandemic broke out. So, in each sector, which tasks are chatbots undertaking in particular?
4 ways to increase sales with Facebook chatbots
In recent years, chatbots with Artificial Intelligence (AI) have become smarter and more useful. Not only e-commerce businesses but small and medium enterprises (SME) are also using chatbots to boost sales.
10 interesting chatbots in banking
More and more banks are adopting AI-powered chatbots in their operations to reduce costs and serve young customers - who know and love technology. Chatbots are developed to conduct two-way communication, replace traditional channels like phones, emails or documents to provide services and support transactions quickly.
Virtual Agent for Call Center and the transformation post Covid-19
Covid-19 is a health crisis, but it has shaken the global economy. Large businesses have quickly proposed many solutions to change this situation, especially adopting technology solutions to automate operational processes and minimize the involvement of humans. And AI-powered Virtual Agent is one of the outstanding solutions that many businesses choose to deploy.
The chatbot market in 2021: Statistics and trends
Modern users are increasingly looking for 24/24 service to get the fastest support in all daily life activities, from Banking, Finance to Healthcare industry. Because of this need, chatbots powered by Artificial intelligence are becoming popular and chosen by many businesses around the world to solve problems in customer service, especially in the complex situation of Covid-19 pandemic.
5 tips for building chatbots in 2021
Along with the era of messaging apps, chatbots that support customers were born. Chatbots built on Artificial intelligence can communicate with humans via text, helping automate many customer service tasks.
Breakthrough opportunity for Chatbot in the future
During the double crisis of health and economy, businesses are forced to enhance customer service quality. This is a challenge for businesses, but also an opportunity for chatbot to show its ability and shine.