FPT.AI Artificial Intelligence platform just won the highest position (Rank #1) in "SHINRA2020-ML" - a Natural Language Processing competition held in Japan - in 3 language categories: English, Vietnamese and Korean.Read more
In recent years, the application of technology to customer service call centers has created outstanding competitive advantages for businesses. With an increasing awareness of the factors shaping the future of call centers, many companies are transforming to keep up with new trends.Read more
Tag Topics feature allows admin to group intents by topic, helping supporters to capture the most popular topics among customers or send personalized notifications about their interest.Read more
Customer service agents cannot be available 24/7 like chatbot, but chatbot may need support from humans in some situations. Email Card is a new feature that allows chatbot to automatically send emails to human supporters, so they can quickly capture the problem and handle it.Read more
According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.Read more
Chatbot is increasingly popular and appearing in various fields, including education. Chatbot accompanies teachers, effectively supports the teaching process, provides a modern and advantageous educational tool that students in the young generation deserve to experience.
Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?
In the era of technology, chatbot is one of the most attractive platforms on the market, and chatbot applications are working in many sectors. If businesses deploy chatbot properly, it will be a powerful assistant that help to operate effectively and lead to outstanding growth.
The broadcast feature allows bot admin to send notifications to a group of customers who have the same interest, instead of sending them to all customers.
Modern customers want to buy not only products/services but experiences, understanding and personalization. Digital platforms with Artificial Intelligence (AI) promises to provide businesses many useful solutions that meet these diverse needs of customers.
As technology is rapidly developing in the Industry 4.0, many banks with abundant resources pioneers investment in automated and multi-channel customer service. Two of the most popular AI solutions used in banks around the world are Chatbot and Voicebot.