Will Virtual Agent take over customer service in the future?
According to a study published in Forbes, by 2023, AI solutions will appear in 40% of the elementary operations of enterprise infrastructure to achieve high productivity, rapid scalability and quickly meet the needs for customer experience in the digital era.
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Chatbot and Voicebot: The new generation of smart interactive tools
Hundreds of AI solutions are applied in business operations, especially Chatbot and Voicebot. They are the new generation of intelligent interactive tools, promising to create breakthroughs in the field of customer service.
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Why Chatbot needs context?
Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?
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New notification feature on Livesupport
Notification feature is an advantageous feature on Livesupport, helping the customer support team quickly understand the status of their conversations with users.
Categorize conversations on Livesupport
To categorize conversations more conveniently, FPT.AI Conversation adds Long Wait and Complain feature. Based on these criteria, supporters can identify which customers need priority.
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AI and Automated Customer Service in the digital age
As technology is rapidly developing in the Industry 4.0, many banks with abundant resources pioneers investment in automated and multi-channel customer service. Two of the most popular AI solutions used in banks around the world are Chatbot and Voicebot.
4 things AI will change in the future of business
Artificial Intelligence (AI) is changing the business sector, from marketing communications to customer service, database management... Business visions of applying AI to operational process will determine business's future over the next five years.
Why should business leaders change their perspective on AI?
According to Gartner Group, with the current growth of AI, by 2021, more than 80% of technologies applied in businesses will be integrated with AI. Therefore, a proper view on AI of managers will have a great impact on the development of businesses.
How chatbots are fighting Covid-19?
Covid-19 pandemic has hit the world unexpectedly, triggering fierce and anxiety among society. In response, health organizations around the world have immediately worked with mass media to provide accurate, up-to-date information about the spread of the disease to all citizens. Besides mass media, many healthcare organizations have also disseminate the information via digital channels using advanced technology, one of which is chatbot.
Chatbot contributes to business development
Technology will create a clear differentiation between businesses in the next few years. With the Artificial Intelligence (AI) explosion, enterprises can gain strong competitive advantages from the application of advanced technology solutions in the operational process. Among them, the most popular AI solution in the world is chatbot.
How to use chatbot to improve customer service
In every business, providing high quality customer service, making customers satisfied is a vital task to retain customers. Although the product/ service is excellent, if the customer service is poor, the customer will eventually leave. Chatbot is one of the popular technology solutions that many businesses choose to improve their customer service.
The future of OCR with AI
OCR was born in the 1990s as a great step forward in the digitalization of documents. However, OCR gradually became obsolete and revealed many limitations. In recent years, with Artificial Intelligence (AI), OCR has strongly revived and quickly appeared in a wide range of important fields around the world.
The potential of AI applications in the future
IDC forecasts that spending on AI solutions will increase to $97.9 billion by 2023, twice as much as the expense in 2019. 73% of CEOs believe AI is vital to their business currently.
AI helps businesses withstand the pandemic
The Covid-19 pandemic has changed many business activities. Some sectors such as tourism and aviation have difficulty due to a sharp drop in demand when the Retail, Finance - Banking industry, etc. have a concern about a completely different problem. These enterprises have to flexibly change their operation to meet the increasing needs of customers, especially in the online environment.
OCR - The stable stepping stone to the digital transformation race
OCR (Optical Character Recognition) is a tool to automate inputting data and digitize documents, especially identity documents. OCR can quickly convert paper-based documentation into digital one on computers, making it easier than ever to store and find information.