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Call Center 09.10.2020
Call Center

Virtual Agent for Call Center: The expectation of customer, the future of business

Most customers express that they have to wait too long to connect with call centers or to solve their problems. Along with the development of technology and mobile devices, customers tend to find answers online by themselves instead of contacting with call centers.

Call Center 08.10.2020
Call Center

Why automated call center is an inevitable trend?

With the development of Industry 4.0, automation appears all over the world, supports people to do everyday activities and many other jobs, including customer service. The automated call center gradually replacing bulky traditional ones will be unavoidable in the future.

Conversation 08.10.2020
Conversation

AI Chatbot - The "Hinge" connecting customers to business

A report by Saleforce in 2019 indicates that 69% of consumers prefer chatbot for expeditious communication with brands. The pioneers in the digital race are Finance - Banking institutions with many Artificial Intelligence solutions in operation, and AI chatbot is one of the most vital ones for customer relationship management and building.

Conversation 08.10.2020
Conversation

Why marketing and sales need chatbot?

The integration of smart chatbot and messaging apps is essential to improve competitive advantages in customer service for businesses.

Conversation 08.10.2020
Conversation

Insurance: Optimize customer experience by chatbot

Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.

07.10.2020

FPT.AI platform won the first place in the Artificial Intelligence contest in Japan

FPT.AI Artificial Intelligence platform just won the highest position (Rank #1) in "SHINRA2020-ML" - a Natural Language Processing competition held in Japan - in 3 language categories: English, Vietnamese and Korean.

07.10.2020

AI Virtual Agent and the transformation in call centers

In recent years, the application of technology to customer service call centers has created outstanding competitive advantages for businesses. With an increasing awareness of the factors shaping the future of call centers, many companies are transforming to keep up with new trends.

Call Center 05.10.2020
Call Center

4 Tips to optimize call center operation

How to operate call centers effectively is a challenge for many businesses. Call center is considered as the heart of customer service where customers' requests are received, processed and navigated to related departments. That level of importance requires a wise way to solve problems, or else call centers will be in a state of chaos.

01.10.2020

AI-powered Agent starts a new commercial trend

According to 51% of experts on Citrix's survey, by 2035, technologies like Virtual Agent and Augmented Reality will boost productivity by 200%. One can say that Artificial Intelligence (AI) has been creeping into all aspects of life to serve humans and effectively support business activities.

Conversation 29.09.2020
Conversation

Tag Topic feature - Optimize customer management with topics

Tag Topics feature allows admin to group intents by topic, helping supporters to capture the most popular topics among customers or send personalized notifications about their interest.