Virtual Agent for Call Center - Turn challenges into opportunities
Digital transformation is an irreversible trend in this era. As Covid-19 causes unprecedented negative effects on economies around the world including Vietnam’s, businesses need to quickly transform in the "new normal", accelerate technology adoption in their operations and get ready for digital transformation. FPT.AI virtual agents for call centers, integrated with the most advanced Artificial Intelligence technology, is an optimal tool for digital transformation in call center systems.
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AI-based Virtual Assistants powerfully support The Global Healthcare Industry
Covid-19 pandemic is prolonged and complicated. Many technology solutions have been implemented to support the healthcare industry to help control the situation and prevent infection. AI-powered voicebot is one of the most advanced tech solutions that is being used by many countries to prevent and control the Covid-19 pandemic.
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Audiobooks: The future of publishing
Despite being around for a long time, audio books only have rapid growth around the world in recent years. With the strong development of IT and the internet, audiobooks show its position in the modern publishing industry. FPT.AI is pioneering in text-to-speech technology - the golden key to the future of audio books in Vietnam.
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The trend of OCR application in Vietnam’s insurance industry
More and more insurance companies in Vietnam are interested in investing in technology development and application. Insurtech is gradually changing the way this industry operates. Especially, the application of OCR technology to the insurance business model is bringing about convenience and optimization to both businesses and customer.
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Banking: AI Technology Is Shaping The Future
According to experts, the explosion of AI in banking around the globe is expected to create $1 trillion in annual value. The development of AI drives the banking industry to transform powerfully, enhancing experiences for new generations of customers in the 4.0 era.
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AI in 2021: A Major Game Changer
Pricewaterhouse Cooper’s (PwC) AI Predictions Report in October 2020 stated that artificial intelligence (AI) would be a major game changer. In 2020, when the unexpected Covid-19 crisis hit the world, companies could see the results of their effort in building solid AI fundamentals. The investment in AI is a wise investment at this time to have better and long-term profit in the future.
Home Credit Vietnam's spectacular transformation with FPT.AI
FPT.AI Virtual Call Center supports Home Credit Vietnam to make more than 2 million calls each month, saving 50% of operating costs. Moreover, “virtual agent" of Home Credit Vietnam has a customer satisfaction rating of 4,5/5 on average.
Tech leaders talk about AI value in economic development
The Ministry of Industry and Trade and engineers, tech leaders of Google, FPT.AI and tMonitor will discuss on the topic AI supports economic development in Covid-19 pandemic.
Instruction on how to set Auto Mark as Done
When supporting customers, there may be too many requests that human agents cannot handle in a timely manner, or outside working hours they cannot be available right away. To help customers not to wait for a long time without any response, the system can automatically send messages to inform them about its situation.
Mark As Done Template
Thêm ghi chú kết thúc phiên hỗ trợ khách hàng dễ dàng hơn với tính năng Mark As Done Template.
Digitize paper-based processing in 1 second with FPT.AI
FPT.AI Reader with up to 98% of accuracy is providing a solution to identify and extract information on documents for more than 30 large businesses, serving tens of millions of customers in various industries, helping businesses quickly solve data entry problems and digitize customer information.
Besides 30 templates, the FPT.AI Reader platform allows users to create their own information extracting models with any document format.
Voice Bot - Future of Customer Service
If the future of retail customer service is self-service, the majority of those consumer conversations will increasingly be conducted with intelligent virtual agents — and consumer confidence and satisfaction is already rising dramatically.
