6 reasons why e-commerce companies need chatbot – Part 1
Chatbot can completely change the buying experience. E-Commerce companies can have a friendly and enthusiastic employee that understands clearly about potential customers in the sales funnel, and that is chatbot – the essential “virtual employee” for every business.
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How Chatbot will help businesses save money?
Chatbot is a popular solution to automate customer service. Enterprises can leverage it to maintain professional communication with customers, as well as reducing costs, saving money and boosting sales.
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Why automated call center is an inevitable trend?
With the development of Industry 4.0, automation appears all over the world, supports people to do everyday activities and many other jobs, including customer service. The automated call center gradually replacing bulky traditional ones will be unavoidable in the future.
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Why marketing and sales need chatbot?
The integration of smart chatbot and messaging apps is essential to improve competitive advantages in customer service for businesses.
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Insurance: Optimize customer experience by chatbot
Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.
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AI and breakthrough solutions in the Insurance industry
Industry 4.0 brings the Insurance sector a new driving force: Insurtech with Big data, Artificial Intelligence (AI), etc. The development of these technologies creates solutions to optimize business processes, making the integration with technology at the forefront of the insurance industry to cut down ineffective procedures.
Chatbot in education – An useful "Virtual Teaching Assistant"
Chatbot is increasingly popular and appearing in various fields, including education. Chatbot accompanies teachers, effectively supports the teaching process, provides a modern and advantageous educational tool that students in the young generation deserve to experience.
Why Chatbot needs context?
Currently, chatbots have really become popular, and are put into operation by hundreds of millions of large / small businesses around the world. In addition to the outstanding ability to automate many tasks to help free up labor, interaction with an AI chatbot is also a new brand experience for customers. However, how can the communication between the user and the chatbot be meaningful and effective?
12 reasons why your chatbot is ineffective
Chatbots are increasingly important in many marketing campaigns. Having outstanding advantages over competitors on the market, Chatbot built on FPT.AI Conversation platform is the choice of many companies and corporations.
Dispel 3 prejudices about chatbot
In the era of technology, chatbot is one of the most attractive platforms on the market, and chatbot applications are working in many sectors. If businesses deploy chatbot properly, it will be a powerful assistant that help to operate effectively and lead to outstanding growth.
New notification feature on Livesupport
Notification feature is an advantageous feature on Livesupport, helping the customer support team quickly understand the status of their conversations with users.
Categorize conversations on Livesupport
To categorize conversations more conveniently, FPT.AI Conversation adds Long Wait and Complain feature. Based on these criteria, supporters can identify which customers need priority.
Broadcast feature - How personalized messages support marketing
The broadcast feature allows bot admin to send notifications to a group of customers who have the same interest, instead of sending them to all customers.
Automatically assign supporter on Livesupport
For the profession and convenience of the customer service team, FPT.AI continuously introduces new features in the chatbot building platform, especially in Livesupport, which can meet the needs of customers.
AI - An indispensable tool on the digital battlefield
Modern customers want to buy not only products/services but experiences, understanding and personalization. Digital platforms with Artificial Intelligence (AI) promises to provide businesses many useful solutions that meet these diverse needs of customers.