Enable proactive customer care with AI

Foster proactive customer care in every interaction to deliver exceptional digital experience, increase customer loyalty, and free human agents from repetitive tasks through intelligent automation.

Deliver Exceptional Experiences to Your Customers

Automated Customer Survey
Proactively collect customer feedback via voice and messaging channels

Products and services

Promotion programs

Other information
Automated Customer Satisfaction Survey (CSAT)
Collect customer satisfaction feedback for products and services in under 1 minute via voice and messaging channels

Rating

Multiple-choice questions

Binary “yes/no” questions

Other comments
Welcome Call
Make a great first impression to new customers with automated welcome calls. Process up to thousands of calls per month, reducing repetitive tasks for human agents

Confirm information (customer name, ID number, contract number)

Provide instructions and tips on using products and services
Payment & Appointment Reminders
Chatbot and voicebot help to automatically remind customers:

Service appointments (education, finance, fitness, spa)

Service payment (telecommunications, insurance, education)

Automated Customer Survey

Proactively collect customer feedback via voice and messaging channels

Products and services

Promotion programs

Automated Customer Satisfaction Survey (CSAT)

Collect customer satisfaction feedback for products and services in under 1 minute via voice and messaging channels

Rating

Multiple-choice questions

Welcome Call

Make a great first impression to new customers with automated welcome calls. Process up to thousands of calls per month, reducing repetitive tasks for human agents

Confirm information (customer name, ID number, contract number)

Provide instructions and tips on using products and services

Payment & Appointment Reminders

Chatbot and voicebot help to automatically remind customers:

Service appointments (education, finance, fitness, spa)

Service payment (telecommunications, insurance, education)

Delivering proactive customer care on a large scale

Equipped with the most advanced technologies on a powerful infrastructure, the solution offers proactive support to thousands of customers simultaneously, enhancing customer satisfaction and reducing operating costs.

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FPT AI Engage