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Enable proactive customer care with AI
Foster proactive customer care in every interaction to deliver exceptional digital experience, increase customer loyalty, and free human agents from repetitive tasks through intelligent automation.
Deliver Exceptional Experiences to Your Customers
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Automated Customer Survey
Proactively collect customer feedback via voice and messaging channelsProducts and servicesPromotion programsOther information
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Automated Customer Satisfaction Survey (CSAT)
Collect customer satisfaction feedback for products and services in under 1 minute via voice and messaging channelsRatingMultiple-choice questionsBinary “yes/no” questionsOther comments
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Welcome Call
Make a great first impression to new customers with automated welcome calls. Process up to thousands of calls per month, reducing repetitive tasks for human agentsConfirm information (customer name, ID number, contract number)Provide instructions and tips on using products and services
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Payment & Appointment Reminders
Chatbot and voicebot help to automatically remind customers:Service appointments (education, finance, fitness, spa)Service payment (telecommunications, insurance, education)
Delivering proactive customer care on a large scale
Equipped with the most advanced technologies on a powerful infrastructure, the solution offers proactive support to thousands of customers simultaneously, enhancing customer satisfaction and reducing operating costs.
FPT.AI powered Extraordinary Experiences Across Industry
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Proactive customer care anytime, anywhere
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Human-like interaction
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Omni-channel integration
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Built on a powerful Dedicated Cloud infrastructure
