AI adoption for excellent customer experience

Building intelligent customer experiences with the power of AI has never been easier

Deliver Exceptional Experiences to Your Customers

The comprehensive AI ecosystem allows enterprises to automate operating activities and expand customer touch-points in order to create business breakthroughs and conquer customers

Exceptional Customer Service
AI virtual assistant can handle most repetitive tasks in the customer service center:

AI chatbots to answer frequently asked questions (FAQs)

Product and service inquiry

Self-service portal

Automated claim processing

Smart call routing (Smart IVR)
Proactive customer care
Leverage every interaction and proactively engage with customers using AI:

Automated customer surveys

Automated customer satisfaction surveys (CSAT)

Welcome calls for new customers

Automated appointment reminders & payment reminder
Customer Experience Management
Comprehensive analysis across all platforms (call center, website, mobile app, social media)

Listen, understand, and analyze all customer behaviors

Analyze agent performance

In-depth dashboards

Exceptional Customer Service

AI virtual assistant can handle most repetitive tasks in the customer service center:

AI chatbots to answer frequently asked questions (FAQs)

Product and service inquiry

Proactive customer care

Leverage every interaction and proactively engage with customers using AI:

Automated customer surveys

Automated customer satisfaction surveys (CSAT)

Customer Experience Management

Comprehensive analysis across all platforms (call center, website, mobile app, social media)

Listen, understand, and analyze all customer behaviors

Analyze agent performance

Integration of AI technology into the customer journey

The solution is equipped with the most advanced AI technologies, including Natural Language Processing, Speech Synthesis, Speech Recognition, and Dialog Management.

FPT AI CHAT

FPT AI Engage

FPT AI Enhance