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Advanced analytics to enhance customer experience
Optimize conversation analytics to generate actionable insights and understand customer needs
Deliver Exceptional Experiences
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Comprehensive AI solution for customer experience analytics
In-depth analysis of customer interactions via multiple channelsCall centerWebsite, mobile appEmail, social media
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Advanced analytics of customer behavior
Customizable reporting & dashboard system that can be tailored to fit with business processSentiment (positive, neutral, negative)Purchase intentionEarly prevention of media crises
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Agent performance analysis
Cross-checking with the agent’s call history to enhance the quality of conversation analysisEvaluate the quality of customer service and consultationMonitor call center operations
Comprehensive customer experience management and analysis
Utilizing the most advance Artificial Intelligence technologies, including Natural Language Processing (NLP), Automatic Speech Recognition (ASR), and Dialog Management.
Empower unparalleled customer experience in every touchpoint with FPT.AI
Unleash the power of artificial intelligence and data analytics to generate actionable customer insights in every conversation and deliver exceptional digital experience.
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Advanced reporting & dashboards that align with business intelligence
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Alert need-attention conversations to the quality control department
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Analyze all interactions with the customer throughout the conversation
