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Customer service enhancement with AI
By the application of AI chatbot (FPT AI Chat) and voice bot (FPT AI Engage) in customer service, businesses can automate a significant portion of repetitive tasks, reduce operational costs, and provide omnichannel, 24/7 support to customers.
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Frequently Asked Questions (FAQs)
The AI virtual assistant operates 24/7, automatically respond to frequently asked questions anytime, anywhere -
Product and Service Inquiries
The AI virtual assistant can consult and deliver the most detailed, up-to-date information to customers -
Self-Service Portal
A convenient portal that allows customers to proactively navigate and complete without contacting customer service agents: -
Live Support
The live support system helps to consolidate customer service channels into a single administration platform: -
Auto-Claim Support
The auto-claim solution enables customers to submit complaints or claim requests automatically without involving customer service agents -
Smart IVR
Smart IVR automatically routes calls based on customer intent, using voice recognition rather than traditional keypad:
Deliver excellent and intelligent customer experience
Equipped with the most advanced technologies on a powerful infrastructure, the solution can serve thousands of customers simultaneously, enhancing customer satisfaction and reducing operating costs.
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FPT.AI powers extraordinary experience across customer touchpoints
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Serve all customers anytime, anywhere
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Virtual assistants embedded with domain expertise
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Human-like interaction
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Omni-channel integration
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Built on a powerful Dedicated Cloud infrastructure