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AI solutions for outstanding & seamless customer service

Breakthrough in customer service quality through Artificial Intelligence, regardless human resource limitations.

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Customer service enhancement with AI

By the application of AI chatbot (FPT AI Chat) and voice bot (FPT AI Engage) in customer service, businesses can automate a significant portion of repetitive tasks, reduce operational costs, and provide omnichannel, 24/7 support to customers.

  • Frequently Asked Questions (FAQs)
    The AI virtual assistant operates 24/7, automatically respond to frequently asked questions anytime, anywhere
    Product information
    Operating hours, branch locations
    Contact information (hotline, email, social media)
    Other FAQs
  • Product and Service Inquiries
    The AI virtual assistant can consult and deliver the most detailed, up-to-date information to customers
    Product and service portfolio
    Pricing
    Order placement, return, and cancellation policies
    Payment method
  • Self-Service Portal
    A convenient portal that allows customers to proactively navigate and complete without contacting customer service agents:
    Check order status, appointment
    Return or cancel orders
    Request invoice
    Register for product or service usage
  • Live Support
    The live support system helps to consolidate customer service channels into a single administration platform:
    Automatically route messages between bots and agents
    Ticket management, including checking ticket logs, closing completed tickets, and tracking tickets
    Manage omni-channel integration on Facebook Messenger, Instagram, WhatsApp, and website
  • Auto-Claim Support
    The auto-claim solution enables customers to submit complaints or claim requests automatically without involving customer service agents
    Create a case
    Receive claim information
    Receive relevant documents, papers, and images related to the case
    Track case status
  • Smart IVR
    Smart IVR automatically routes calls based on customer intent, using voice recognition rather than traditional keypad:
    Offer convenient customer experience with hand-free calls
    Recognize human voice with high accuracy

Deliver excellent and intelligent customer experience

Equipped with the most advanced technologies on a powerful infrastructure, the solution can serve thousands of customers simultaneously, enhancing customer satisfaction and reducing operating costs.
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FPT.AI powers extraordinary experience across customer touchpoints

  • Serve all customers anytime, anywhere

  • Virtual assistants embedded with domain expertise

  • Human-like interaction

  • Omni-channel integration

  • Built on a powerful Dedicated Cloud infrastructure

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