Redefine the Insurance Industry with AI

Be future-ready and unlock new opportunities in the Insurance sector with the region’s leading AI solutions

Success Stories

Chatbots in Insurance industry

The insurance industry has witnessed the massive growth across the globe, despite the disruptions of COVID-19. Insurance companies have to be dynamic and innovative to provide excellent services that meet customers’ needs and expectations. Chatbot has emerged as a useful tool helping businesses to keep up with technology trends and gain competitive advantages.

AI and breakthrough solutions in the Insurance industry

Industry 4.0 brings the Insurance sector a new driving force: Insurtech with Big data, Artificial Intelligence (AI), etc. The development of these technologies creates solutions to optimize business processes, making the integration with technology at the forefront of the insurance industry to cut down ineffective procedures.

Insurance: Optimize customer experience by chatbot

The insurance industry requires continuous and sustainable connections between customers and businesses. Besides, Insurance Technology (Insurtech) is rapidly changing user behavior. Many large insurance companies are pioneering the application of automatic customer care solutions with AI chatbot and initially bring positive experiences to customers.

Practical applications of OCR in Insurance

The insurance industry has a large amount of customer information and requires a high standard of data management. However, many insurance companies are still using the traditional system to manage information with the manual data entry method. Insurtech (Insurance Technology) is a wind of change in the approach to insurance business models, especially with Optical Character Recognition technology (OCR).

Domain Specific Operations

FPT.AI solutions empower the entire insurance value chain, ranging from sales, contract signing, customer services, and agent training.

Virtual Assistant for Customer Service

The AI virtual assistant is integrated across all customer touchpoints in mobile app, website, call center, and social media, providing information on insurance offerings, privileges, and contracts.

Intelligent Document Processing

Solution for processing documents and payment vouchers in large volumes of up to thousands of sets per hour with high accuracy and handling diverse templates: insurance contracts, examination notes, prescriptions, hospital invoices, etc.

Virtual Assistant for Call Center

Automate millions of inbound and outbound calls per month, reducing workloads for human agents, saving operating costs, and minimizing repetitive tasks such as providing quotation, customer surveys, and FAQs.

AI Training for Sales Agent

A brand new training model for insurance agents applies the Adaptive Micro-learning method built on Generative AI, transforming internal training for products, promotions, sales processes and policies.

Internal Virtual Assistant

Integrate with internal communication channels, the AI virtual assistant automatically resolves employee inquiries on business processes, compensations & benefits, product information, technical support, etc.