Skip to content
background gradient desk

Mark As Done Template

August 6, 2021

Share with:

Feature description

  • Determine template for Agent to choose when marking a chat session done.


  • Step 1: Go to Done in Live Support, click on Template.

Chatbot FPT.AI

  • Step 2: Create your template

Chatbot FPT.AI

– Agent Leader has the accessibility to create the template

– At Mark as done Template, click on “+ Create” to make a new template. Two mandatory fields are “Title” and “Description.” 

Chatbot FPT.AI

  • Step 3: Edit/Delete/Find template.

– Agent Leader has the accessibility to edit and delete templates.

– Click on the Edit icon to edit templates. Click Cancel if you want to cancel this action, click Save when finished.

Chatbot FPT.AI

– Click on the Delete icon to delete templates. Click Cancel if you want to cancel this delete action. Click Agree if you want to delete.

Chatbot FPT.AI

– Search for templates by entering the template into the “Search” box.

Chatbot FPT.AI

  • Step 4: Choose an available template and finish a chat session.

– After choosing an appropriate template, the Agent/Agent Leader can edit the template before finishing a chat session.

Chatbot FPT.AI

– After the Agent marks it as done, the description will appear in chatlog as the image below.

Chatbot FPT.AI

? Tryout the new feature right now at

?  Experience FPT.AI Conversation solution at:

☎ Hotline: 0911886353

? Email: [email protected]

Related Posts

Get ahead with AI-powered technology updates!

Subscribe now to our newsletter for exclusive insights, expert analysis, and cutting-edge developments delivered straight to your inbox!