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In the future, AI colleagues have the potential to transform decision-making processes and redefine the nature of interactions within organizations.
What are AI Agents?
AI Agents are advanced artificial intelligence (AI) systems designed to understand and respond to customer requests autonomously, without requiring human intervention. These agents are developed using machine learning and natural language processing (NLP) technologies, enabling them to perform a wide array of tasks, from answering simple queries to resolving intricate problems—and even managing multiple tasks simultaneously.
A key differentiator of AI Agents is their ability to self-improve through independent learning, setting them apart from traditional AI systems that necessitate human input for task execution. Comprehensive AI Agent systems exhibit attributes such as autonomy, reasoning, reinforcement learning, language comprehension, and the ability to execute complex directives, thereby optimizing operational workflows.
AI Agents: A Prominent Technology Trend for 2025
According to Gartner, AI Agents rank as a leading strategic technology trend for the coming year. Gartner projects that by 2028, at least 15% of daily work-related decisions will be automated by AI Agents. Additionally, research by Insider indicates that the AI Agents market, valued at $3.7 billion in 2023, is anticipated to reach $103.6 billion by 2032, reflecting a compound annual growth rate (CAGR) of 44.9% between 2024 and 2032.
The primary value of AI Agents lies in their capacity to automate complex use cases, thereby enabling businesses to save both time and resources. Common applications supported by AI Agents include software development, automated customer service, business operations management, cybersecurity, and risk detection.
Recognizing this trend, numerous organizations have commenced the development of their own AI Agent teams. For instance, since 2023, FPT Long Chau has collaborated with FPT.AI to create AI Agents for pharmacist training—critical personnel who directly interact with customers. Through the FPT AI Mentor platform, the training curriculum for over 16,000 pharmacists across 2,000 pharmacies has been customized. This initiative has significantly enhanced workforce capability and contributed to the robust business performance of FPT Long Chau. During the first nine months of 2024, the pharmacy chain reported a 62% increase in revenue, reaching 18.006 trillion VND, which accounted for 62% of FRT’s total revenue and achieved 85% of the 2024 target.
The Growth Potential of AI Agents in Vietnam
According to the global consulting firm IMARC, Vietnam’s AI market was valued at $547.1 million in 2023 and is forecasted to grow to $2.06 billion by 2032, with a CAGR of 15.8%.
Vietnamese technology leaders are making substantial investments to advance AI Agent development. FPT Corporation recently inaugurated two FPT AI Factory in Japan and Vietnam in November. Furthermore, FPT Smart Cloud has introduced FPT AI Agents, a multilingual platform supporting English, Vietnamese, Japanese, and Indonesian.
This technological innovation allows enterprises to create customized AI Agents within minutes or hours. Notably, these AI Agents are uniquely tailored, and built upon an organization’s proprietary data, knowledge, and culture. This capability establishes new competitive advantages for businesses and supports broader efforts to achieve AI sovereignty at the national level.
Developed on the robust infrastructure of FPT AI Factory, FPT AI Agents are poised to deliver substantial advancements in operational efficiency, exceptional customer experiences, and unparalleled innovation for enterprises.
For further information, visit: https://fpt.ai/products/fpt-ai-agents-en/
