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AI Agents, with their ability to operate autonomously and adapt flexibly to various situations, are emerging as a groundbreaking trend poised to revolutionize business productivity.
AI Agents: A Strategic Technology Trend for 2025
According to Gartner, AI Agents top the list of strategic technology trends for the coming year. Gartner forecasts that by 2028, at least 15% of daily work-related decisions will be automated by AI Agents. Additionally, Insider reports that the AI Agent market, valued at $3.7 billion in 2023, is expected to reach $103.6 billion by 2032, with a compound annual growth rate (CAGR) of 44.9% between 2024 and 2032.
What are AI Agents, and why are they Game-Changer for business productivity?
AI Agents are advanced artificial intelligence systems capable of understanding and responding to customer requests without human intervention. They are built using machine learning (ML) and natural language processing (NLP) technologies to perform a wide range of tasks, from answering simple questions to resolving complex issues—and even managing multiple tasks simultaneously.
One of the most distinctive features of AI Agents is their ability to enhance their performance through self-learning, setting them apart from traditional AI systems that rely on human intervention for task execution.
A comprehensive AI Agent system possesses key attributes such as autonomy, reasoning, reinforcement learning, language understanding, and the capacity to follow complex instructions. These capabilities enable AI Agents to optimize workflows and deliver value to businesses through the automation of complex use cases, ultimately saving both time and costs.
Common applications of AI Agents include software development, automated customer service, business operations management, cybersecurity, and risk detection.
The Growth Potential of AI Agents in Vietnam
According to the global consulting firm IMARC, Vietnam’s AI market reached a value of $547.1 million in 2023 and is projected to soar to $2.06 billion by 2032, reflecting a CAGR of 15.8%.
Vietnamese technology leaders are making significant investments to advance AI Agent development. For instance, in November, FPT Corporation unveiled two AI factories (FPT AI Factory) in Japan and Vietnam. Additionally, FPT Smart Cloud, a subsidiary of FPT, introduced FPT AI Agents, a multilingual platform supporting English, Vietnamese, Japanese, and Indonesian.
This technological breakthrough allows businesses to create their own AI Agents in just minutes or hours. These AI Agents stand out for their unique characteristics, as they are built upon the
specific data, knowledge, and culture of each organization. This personalization not only creates new competitive advantages for businesses but also contributes to the broader journey of establishing AI sovereignty on a national scale.
Built on the robust infrastructure of FPT AI Factory, FPT AI Agents promise to deliver leaps in operational efficiency, exceptional customer experiences, and limitless innovation for enterprises.
Leading by example: FPT Long Chau’s AI Agent initiative
Capitalizing on this trend, many businesses are developing their own AI Agent teams. Since 2023, FPT Long Chau has collaborated with FPT.AI to establish AI Agents that support the training of pharmacists, frontline personnel who interact directly with customers.
Through the FPT AI Mentor platform, the learning curriculum for over 16,000 pharmacists across 2,000 pharmacies has been personalized. This enhancement in pharmacist capability has significantly contributed to the business success of FPT Long Chau.
In nine months of 2024, the pharmacy chain reported a 62% increase in revenue, reaching 18.006 trillion VND. This accounted for 62% of FRT’s total revenue and achieved 85% of its 2024 target. For more information about FPT AI Agents, visit: FPT AI Agents Platform
