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With a comprehensive AI ecosystem designed to support customer service and business operations, FPT.AI took part in Contact Islands 2026, showcasing practical AI solutions that help businesses improve efficiency, enhance customer experience, and drive sustainable growth. The event provided an opportunity for FPT.AI to connect with the customer experience (CX) community in the Philippines and share the latest trends in AI adoption across the contact center industry.
As one of the leading events for the contact center and customer experience industry in the Philippines, Contact Islands 2026 brought together technology experts, business leaders, operations managers, and CX professionals from across the region. The event provided a platform for businesses to discuss the challenges and opportunities of improving customer service quality, optimizing operational resources, and adopting technology to meet increasingly high consumer expectations.
Image 1. An FPT.AI representative presented FPT.AI’s AI solutions ecosystem for enterprises
At the event, FPT.AI showcased an ecosystem of AI solutions designed to address real-world business challenges; from automating customer interactions and improving call quality to digitizing and intelligently processing data. These solutions help businesses improve operational efficiency while delivering more consistent, responsive, and personalized customer experiences.
One of the highlights at the FPT.AI booth was FPT’s AI Voice Agents, an AI-powered voice assistant solution capable of automating customer conversations through natural and flexible interactions that resemble human communication. The solution enables businesses to handle large volumes of customer requests 24/7, reducing the workload of contact center agents while maintaining consistent service quality. With contextual understanding and real-time response capabilities, FPT AI Voice Agents help businesses improve operational efficiency while ensuring a natural and seamless customer experience.
FPT AI Enhance also attracted significant interest from attendees with its AI-powered capabilities for improving voice quality during calls. In contact centers, audio quality directly affects the effectiveness of interactions between businesses and customers. The solution reduces background noise, enhances speech clarity, and optimizes audio quality, helping improve customer experience while enabling customer service teams to work more effectively.
Besides customer interaction solutions, FPT.AI also introduced FPT AI Read, an intelligent document processing platform powered by Vision Language Model (VLM) technology. The solution enables businesses to automatically identify, classify, and extract data from various types of documents with high accuracy. By reducing manual processing time, businesses can accelerate workflows and optimize operational processes at scale.
Image 2. Mark Andrew Hall, Chief Revenue Officer of FPT Smart Cloud, at the event
Contact Islands 2026 was more than a technology showcase; it provided FPT.AI with an opportunity to engage directly with businesses and discuss the challenges they currently face in customer service operations. Discussions at the event highlighted the growing importance of AI in digital transformation strategies, particularly in addressing resource constraints, improving operational efficiency, and enhancing service quality as customer needs become more diverse.
Many attendees expressed interest in combining AI and human expertise within next generation contact center models. Instead of fully replacing human employees, AI is increasingly serving as an intelligent assistant that helps employees handle repetitive tasks, access real-time information, and focus on higher-value customer interactions. This is also the direction FPT.AI is following to help businesses build more agile, efficient, and sustainable operating models.
Through the event, FPT.AI further demonstrated its capabilities in developing and deploying AI solutions for businesses across a wide range of industries. Drawing on its experience in supporting thousands of organizations throughout their digital transformation journeys, FPT.AI does not simply provide AI technologies. It also focuses on solving real-world business challenges, enabling organizations to unlock the full value of AI and build sustainable competitive advantages.
As Contact Islands 2026 concluded, FPT.AI expressed its appreciation to its partners, customers, and visitors who stopped by the booth, shared practical insights, and joined discussions about the future of Customer Experience. The connections and conversations made at the event will provide a foundation for FPT.AI to continue innovating, developing advanced AI solutions, and supporting businesses in creating smarter customer experiences in the future.
