What are the 4 AI waves? As US-China competition heats up, who will own the future of technology? Kai-Fu Lee is one of the world’s most prominent AI investors, managing over six investment funds worth over $2 billion and more than 300 portfolio companies in the US and China. With his extensive experience in AI, … Continued
FPT was recently named a Major Player in the IDC MarketScape: Asia Pacific (excluding Japan) Smart Virtual Assistants 2023 Vendor Assessment (doc # AP50445523, December 2023) With the wave of digital transformation taking place extremely strongly in the APeJ region, AI Virtual Agent has emerged as an effective tool in optimizing workflow and improving efficiency in many … Continued
FPT Smart Cloud, a leading provider of AI solutions and Cloud services from Vietnam, has joined forces with Home Credit Indonesia, a tech-based financing company with 6-million customers served, in an official strategic partnership for AI development. This collaboration marks the beginning of a comprehensive alliance focused on the application of AI technology within the … Continued
In the digital transformation journey, Vietcombank defines the strategic prerequisite to pioneer in technology implementation to optimize the digital experience for its customers. The AI virtual assistant, VCB Digibot, developed on the FPT.AI platform, is the missing piece to perfect the comprehensive outlook of digital transformation for Vietcombank. VCB Digibot – the virtual assistant developed … Continued
Each month, the contact center processes an enormous number of conversations with customers, tangling many quality control concerns. The FPT AI Enhance solution has been developed to assist businesses in managing calls via the contact center on a large scale, powered by Artificial Intelligence. On March 17th, 2023, the AI Conference 2023 “Shaping the Future … Continued
Understanding and personalizing user experience is TPBank’s focus of attention, thus the company always pioneers the application of state-of-the-art technologies. FPT.AI is one of TPBank’s strategic partners, providing various advanced digital finance solutions and helping the company launch many new products and services to build a digital bank with optimal convenience for customers. TPBank has … Continued
On December 10 2022, at the Investment Promotion 2022 event, FPT Smart Cloud (FCI) and the Institute of Information Technology (ITI) of Hanoi National University officially signed a cooperation agreement to promote the training of high-quality human resources. This cooperation aims to improve the practicality in research and development of Artificial Intelligence (AI) solutions. The … Continued
FPT.AI updates and integrates many useful features into AI-powered call centers to solve the problems each business is facing, thereby optimizing operations and reaching customers effectively. FPT AI Engage is an intelligent Virtual Agent for Call Center solution that can make automatic inbound and outbound calls, or calls following scenarios. FPT.AI regularly upgrades and updates … Continued
Hundreds of customers are supported through messages or calls on multiple channels simultaneously, creating breakthroughs in quality and productivity. These are impressive leaps shared by large firms at the recent Techday 2022 event. Applying AI technology to operations is the core of digital transformation strategies for many large businesses in Vietnam. AI investment is increasing, … Continued
⭐DOWNLOAD WHITEPAPER AT: https://product.fpt.ai/ai-contact-center-form FPT.AI published the white paper “Operate an intelligent call center with conversational AI” to support businesses in solving difficult challenges. With the call center model integrated with artificial intelligence, FPT.AI smart virtual agent enables businesses to make impressive leaps in their operations: ✅ Automate 65% of call center tasks ✅ Save … Continued
Many industries are making the most of the power of AI including car insurance. The digital transformation journey of the car insurance industry in Vietnam has made outstanding steps forward with a remote damage assessment solution – FPT.AI CarDamage. The challenges of car insurance companies Cars are necessary in the 21st century. Tens of millions … Continued
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